Hilton Garden Inn Aberdeen

the king suite does *not* have a separate room as described which was disappointing since we were traveling with a little kid and dogs. the pool was absolutely packed - way above occupancy levels - we left after 10 minutes of trying to swim with our son. the staff was nice, the hotel was up to date and clean. just disappointed we weren’t accommodated the way we were expecting.

The lobby was incredibly hot and humid, no air conditioning was on and all the doors were propped open for “ air flow” . This made eating extremely uncomfortable considering my the amount of flies landing on you and your food. Bottles of water in the room were $3 EACH !! For a Hilton property I was incredibly disappointed. Will not return !

Decent overall. Staff was friendly. We were surprised to see staff in our rooms *****ping the beds before we checked out (and before check out time) with our personal items still in our rooms. Doubt we would stay here again with so many other options in the area.

Bar and restaurant are subpar. Everything else excellent, especially front desk!

The lobby had a horrible smell. Also near the elevstor. I was told there was a continental breakfast and when Iwent down i was told in a nasty way there wasnt one. The receptionist was rude and a little unprofessional

Don't do it. The ratings and pictures make this place sound good, but it is a hot mess. We had a room block for our baseball team and whenever families would call to reserve a room the hotel staff could not find our block. Then the hotel cancelled the rooms in error the day before we were all scheduled to check in. The wrong family was sent the cancellation emails. Everybody had to call back to have their rooms re-booked before they were sold out. Customer service is non-existant. If you have any issues, big or small, they are not going to help. Beds are super creeky and loud, our air conditioner rattled on and off all night. A family on our floor got locked IN their room (locking mechanism malfunctioned) and it took the hotel over 30 minutes to get them out. All they had to do was get permission to let them out through the adjoining room and it took the hotel 30 minutes to figure this out. The pool was really tiny, and both treadmills were broken in the fittness room. The only positive was cleanliness and location, but you should get more than bare minimum expectations from a Hilton.

The staff were awesome, the room was clean, the pool was nice and the hot tub was great!

It was ok not the greatest. The hotel was hot and humid throughout the entire public spaces. The breakfast buffet was extremely limited for the $12 charge. No luggage carts around and when I asked the rude lady at the front desk for one, she told me they must be up on the floor with no resolution

Check in person was wonderful. The room looked like it could use a little refresh but overall was fine.