Prama Sanur Beach Bali

Poor communication, was told 1 hr for the room to be ready, 2 and half hrs later still no room. Spent almost 500000 IDR at the bar while waiting, they kept saying room will he ready soon. No real attempt to compensate for it. 1 drink removed from the bill. But actually wasn't. The bar called my room saying I needed to sign for it, I spoke to reception about it, reception snapped at me and said it had been done. At dinner that night, that drink was added on to my bill. They said reception had not told them anything about it. Very embarrassing...finally resolved. The bed sheets, duvet cover and pillow cases were dirty and stained. Asked twice for them to be changed before they finally were. Asked for handsoap, it never arrived. Requested for the towels to be changed the next day but only the dirty ones were taken and none were replaced. Had to get soap, shower gel and towels from house keeping myself. The beach on what they call their private beach is very dirty. No attempt to keep it clean of rubbish that has washed up with the tide. Resort itself is ok, the restaurant options aren't the best but ok if only there for a short stay...not a great end to my trip. I was offered free transport to the airport which they claimed to be worth 450000 but grab only charge 850000 so not the greatest of gestures considering the stay was disappointing, especially the way the front of house reception team handled it all, and bearing in mind how much you actually spend on the resort with their over the top prices, tax and service charge added at the end....bar and restaurant staff were amazing however. Didn't have enough time to use the other facilities. Breakfast was edible, coffee was poor. But this seems to he the case in all hotels/resorts/homestay in Bali. If you want an espresso, cappuccino, latte or anything else you have to pay extra. At breakfast you only get the basic weak coffee.

因為第二天一早要去Penida，想着離港口近，臨時定了一晚，真的太舊了……還沒有吹風機，所有設施都老化了，空調甚至還在滴水，房間像國內100塊的水平…… 但是前台小姐姐人很好，花園很漂亮，早餐豐盛，私人海灘白天挺好看，晚上沒風海面紋絲不動有點恐怖

Calidad precio excelente ,buena ubicación ,buen desayuno,sin duda volvería otra vez

This is my 3rd times stay here. Nice quite hotel ,all staff super friendly, rooms clean and comfortable, will be coming back soon. Fernandez family- Sydney

環境一流，泳池沙灘都很好，房間設施略陳舊，洗臉毛巾也未提供，不過性價比蠻高的了。酒店出面就有歺飲便利店。推薦一個當地特色的烤乳豬和"熊貓私廚"中國菜（好吃，老闆娘四川人），打車6分鐘可到

最後一天臨時換的酒店，沒想到這麼驚喜，既在海灘邊，還有泳池，早餐也不錯。就是剛進房間有一股潮味，設施稍微老了一點，但是性價比超高，而且是這次行程唯一一個可以在酒店附近溜達的，車人多不多，好吃的餐廳卻很多