lebua at State Tower

　会社の友達４人で宿泊しました。　1人1部屋で予約しましたが、２ベットルームにランクアップしていただきました。 51階からのリバービューは、圧巻でした。バルコニーに出れるのも最高でした。 　英語、タイ語が全く使えませんでしたが、ホテルの対応が良く、問題ありませんでした。　朝食も、ビュッフェスタイルで種類が豊富で満足です。 クローク、タクシーの手配等手厚いアテンドです。　また、利用したいと思います。

Lot of noise in the room because of some constuction in rhe next room . Overall superb hotel , great location and good food .

Me and my friends go often there but mostly to restaurants. It was our first time to stay at the hotel. And we booked this hotel for few hours to just celebrate of our friend bachelorette party (party theme was hangover so we decided to book a room and I informed this information prior that we are planning to have more guests but just 1 person will stay night) the most terrible experience was with sky bar that ruined the whole mood (the way how stuff treated us there was the worst in my life) not only they directly went to the bride and told her to leave the space if she don’t want to buy anything (some of us bought drinks but they didn’t count it) but the manager wanted to check if we are really hotel guests so he asked for more information and even do not hesitate to showing us they he is going down to check. We ve been there just 15 min and we tried our best to do not bother others since we understand that people might be resting, but all of them were super nice and wished to our bride the best (there about 5-7 people). In overall facilities in room is in not only good condition however the view is stunning especially on sunset. Breakfast is amazing and hotel staff is great (especially additional thanks for the guy that helps us on the first floor).

Positives: - Spacious Rooms: Guests will appreciate the generous room sizes. - Special Gestures for Celebrations: The hotel acknowledges special occasions like honeymoons with a small slice of cake and heart-shaped balloons on the bed upon arrival. Negatives: - Aged Furniture: The room's furniture appears old and could use updating. - Quality of Welcome Gift: The welcome cake was dry, indicating it wasn't freshly made. - Medicinal Policy: Unlike some lower-starred resorts, the hotel refuses to provide over-the-counter medications like heartburn remedies. - Service Rigidity: - Rooftop Restaurant:Guests cannot view the menu without making a reservation first. - Limited Amenities:Requests for common items like mint were denied, even though it's used in the hotel's beverages. - Room Upgrade Issues: Despite online availability, requests for room upgrades for lounge access were declined. - Language Barrier:The staff's level of English does not meet the expected standard for a 5-star hotel. - Flexibility in Service: Simple requests, such as for a few slices of cheese at the restaurant, were met with confusion and denial, indicating a lack of flexibility and willingness to accommodate guest needs outside of the standard offerings. Overall, while the Lebua Hotel has the potential to offer a memorable stay through its spacious accommodations and celebratory gestures, its service limitations, adherence to inflexible policies, and challenges in guest communication need significant improvement to align with the luxury experience it aims to provide.

酒店的地理位置很好。房間的設施有些老舊了，但是乾淨整潔。在房間的陽台可以看到城市的街景，夜晚尤其的美麗。 入住時收到了酒店贈送的卡片和蛋糕，電視機的屏幕上寫上了我的名字和歡迎入住的文字，感覺很親切。 早餐特別豐盛而且美味，酒店的工作人員非常的熱情友好，隨時準備着為客人解決問題。