Best Western Plus Bay City Inn Suites

It was a very quick stay but the hotel was nice. Staff was friendly and accommodating. Could tell they were undergoing some repairs/maintenance (definitely needed). Could tell several repairs had been done in room, however not very well. Pillows were cheap and uncomfortable. TV stations were few and Tv had a blue tint. Overall room was clean and comfortable for the short stay.

Customer service has been excellent. Anything I need I have received with a smile. GREAT STAFF! Room is comfortable and clean. I will definitely stay here anytime I come to Bay City.

We have stayed at these Best Western many times. During this stay, was the first time that staff hesitated to let us have more towels. We stayed 2 nights. When we returned to our room after a day with family, our room had not been cleaned. That was no big deal, but we did need clean towels. The staff said that we could have only 2 towels, we requested 3. The staff said we could have 3 if we brought the dirty towels to the front desk. Of course we said no and the staff member reluctantly gave us 3 towels. Very surprised that this happened.

Outstanding staff at Best Western! Erica and Jessica were so helpful in making my stay very comfortable. They went above and beyond in getting my room available. I love the fact that they acknowledge me by my name on a daily basis. Kudos to the crew! Keep up the great work.

Hotel is nice and clean, easily accessible. Two team members were AMAZING, Erica at checkin - super friendly and helpful. Yessica, there at checkout, working breakfast area, and super responsive to a spill in elevator. Both these reps were quick response,working hard and overall just great demeanors! Jessica, the General Manager was not! She was in charge of breakfast one morning, ran out of waffle mix and syrup, overflowing trash cans in breakfast area, broken toaster, completely unattended breakfast area. Food on stove, but no one around. When she finally showed up, she did offer to put out more items, grudgingly. I apologized for having to leave our trash on the table as the trashcan was full. An hour later, observed her sitting in dining area on phone, and I think vaping. Another hour after that around noon, dining area still had food out, our trash was still on table, bread still in broken toaster and no one in sight. Also told we could use the very cold pool at check-in, was not allowed later.

Friendly front desk clerk, big rooms and clean

So far everything went well room is nice and spacious

Everything is nice and clean. Check-in was easy and the room is spacious.

It was great customer service was everything. Would definitely stay/recommend in the future.