Cloister at the Boca Raton

All great reviews except the air went out while I was preparing for my son's wedding. 79 degrees in my gown and my husband's tux. Every night there were charges on my room, and I had to spend time at the front desk to clear them up. I had one car and they continued to charge me for 2. Overall this hotel was magnificent! These things happen. I would definitely recommend it!

We had a fantastic stay at the cloister! Roody checked us in and was very helpful throughout our stay. The amenities were top notch, the pools were clean and the boat shuttle over to the beach was very convenient. We ate at a few of the restaurants while on site and had delicious meals! The drinks were also great!

The place is quite dated and in bad need for a renovation. Services are decent but service fees and tips required all over the place make the experience quite unpleasant - you feel like you are there just to pay others…

Total disappointment, from worn looking accommodations, to body fluid stain on sheets, to uncomfortable mattress, to location away from the beach, this hotel is not worth the price or worthy of the hype it creates trying to position itself as a luxury resort. Too many great places to stay in Florida to be disappointed in a place like the Boca Raton.

Refined hotel with professional staff and clean rooms and super comfortable beds, it was our first time staying there but it won't be the last

THE PROPERTY IS BEAUTIFUL AND THE STAFF IS EXCELLENT! STAYED THERE MANY TIMES JAN 3 - 8 2024. THE FOOD PRICES ARE OUTRAGEOUS. BREAKFAST FOR TWO - $100.00 DINNER FOR TWO WITH ONE DRINK - $200.00 LUNCH FOR TWO - $90.00 PARKING $60.00 PER NIGHT. RESORT FEE - $45.00 PER NIGHT.ROOM CHARGE TAX - $40.56 - RESORT CHARGE TAX - $5.85.IF YOU STAY FOR FIVE DAYS WOULD COST 5-6K

We absolutley love coming here as a family year after year. The Christmas dinner is beyond anything you could imagine!

Our stay was nothing short of perfect right up until the very last moment were my husband and I had the most unfortunate encounter with a rude valet staff member. He had misplaced our bags and we had to return to the hotel to retrieve them. Upon our return he immediately disrespects my husband and I and even threatens us. Very unfortunate how one individual who needs serious hospitality training or a transfer to a non client facing position can ruin the entire experience that would have otherwise been wonderful.

Staff needs formal training on service & hospitality. Service was not acceptable for 5 star resort but the rudeness was shocking. Pool & beach staff were terrible. Heard multiple times staff saying they couldn’t wait to go home. Over a 6+ hour period not one person approached me. This was post Labor Day with more staff than guests/members on the grounds. If you’re not a member I would NOT recommend. The resort caters to members more than hotel guests. The members are also unfriendly but understand they are priority. I didn't expect to feel this way at a resort as a paying guest. And then there was the girl at the spa who told me that the robes are ‘narrow’ so I should try it on in front of her to see if I need a larger size. The checkout process was disheartening. I noticed credit card charges didn’t match receipts so asked to see an itemized copy. Figured out it was resort fees that I was expecting, however Jessica was incredibly rude when questioned one charge not related. Had to leave paying in full & that she would contact billing. She was so offended & her intent to make it right was far from sincere. No one should feel this way after spending $1000s on a vacation. Positives - some staff in the Cloisters were friendly & helpful. Grounds are gorgeous. Will never return nor recommend. I’ve traveled the world & NEVER been treated so poorly or experienced such rude staff anywhere. After leaving a direct review w/ the resort someone followed up regarding the mystery charge.