Charleston Marriott Town Center

The staff at this hotel were very helpful and accommodating. I travel to WV for work, and this will be the only place I stay.

The hotel needs upgrades. No hot water. General areas were cold. Front desk staff was rude. Would recommend Embassy Suites

We had a Thursday- Sunday stay. During that time, we had no hot water. It would get mildly warm at best. I was offered some money back on my stay but not given an amount or when to expect it. Several other people at our convention also had the same issues.

An older property for sure and the surrounding neighborhood is a bit rough but the hotel itself is clean, spacious and friendly staff. The $100 pet fee seems high though compared to other hotels.

I thought I was splurging because Marriott hotels are usually very nice but that was not the case. I will probably never stay at another Marriott hotel after this experience. The hotel overall was outdated and dirty. When we got to our room we checked for bed bugs which we have never felt the need to do before. The mattress itself was thin and uncomfortable. There weren’t any bugs but when we laid down on the bed it was covered with little hairs. They hotel staff switched us rooms but didn’t offer anything for the inconvenience. The hotel had a good rating and good reviews but I don’t see how. I felt like I was staying in a dirty motel rather than a Marriott hotel. I can’t believe Marriott would keep their name on that building.

Very convenient to the civic center, they charge extra for parking and breakfast, the room was fine but was hot and never really cooled down.

The heat did not work in the room and countless tries did nothing. Ice maker on floor broken. No room service and restaurant bar didn't open until 4. But when you could find a waiter, they were nice. Breakfast was buffet style and the food, eggs and stuff, was cold. Not good at all. The parking garage key card reader was broken so anyone could have parked there for free but we were charged $15/day. We will never go back there again.

Hidden charges $15 charge for no theft was very disappointed about this.

Bathroom shower curtain had black mold on it. There were shells from nuts on the floor by the bed. Staff was rude when we checked in around 1:30 am