Hacienda Chichen Resort and Yaxkin Spa

We were scheduled to stay at another hotel (through Trip.com) which ended up being closed down. Rather than simply refund our money, Trip.com was VERY helpful and offered to secure another place for us, at their own expense. SO, we ended up at Hacienda Chichen. I have no words for it. The most serene, other-worldly, back to nature, classy, historic place I think I have ever visited. Exquisite is the best word for it. The grounds, the rooms, the pool, the food; it was truly a SANCTUARY. If you want a place to completely restore your soul and sense, choose Hacienda Chichen. Nothing else compares.

Such an experience

this is an enchanting little hotel for people who want early access to the ruins. The staff were friendly and helpful and the room is comfortable.

This is a wonderful hotel, located on the beautiful grounds of a historic hacienda. Truly lovely. HOWEVER -- be aware that the rear (eastern) entrance to Chichen-Itza is currently and I believe indefinitely closed (as of January 2024). As a result, you *cannot* walk to the site from the hotel -- it's an 8-minute drive on the highway back around to the main entrance. That's not the end of the world, but it does detract from what would otherwise be one of the primary attractions of the hotel. The hotel website states this clearly, but alas I didn't read that before coming.

I had an amazing time at this hotel. The staff was very friendly and helpful. They went above and beyond to make sure my family and I were comfortable. The food provided by the hotel restaurant was delicious and affordable as well.

The Hacienda Chichen Resort is a great place to stay in order to visit Chichen Itza. It consists of an impressive old hacienda and beautiful, well-kept jungle grounds with multiple smaller guest room blocks. The rooms are basic but the a/c works well and the bathroom facilities are fine though not luxurious. There is a restaurant in the main building with seating inside and outside. We ate breakfast and dinner there, with the menu changing according to time of day. The food was good though pricey - dinner for 5 would run to ~200 USD including a glass of wine each.

Authentic Mayan. The staff was awesome, friendly and full of information. The room was great and the grounds beautiful. I'm pretty sure the Iguanas are on the payroll.

Peaceful and charming with attentive staff. I had the best pasta primavera. The pool should be the model for all hotels. It was perfectly maintained and gorgeous

Great place awesome attention to details, very tasteful decor. However bathroom shower not good at all very confusing to turn water on, shower drain was very slow or clogged..nasty! we understand it is an old property, but that is not ok, glad we only stayed one night!