Cozumel Palace-All Inclusive

The service was excellent. Everyone was so nice and welcoming. The food was good and we got to use hotel credits for an amazing experience. We will definitely book again.

Our room door wouldn’t close. We had security come by and tell us for our safety we needed to keep it closed when we showed her she just shrugged and walked off.

The staff was very friendly and attentive. The property was clean and well kept. We enjoyed that you could use the sister property in Playa Del Carmen as well!

Great as usual, however it would be nice if the menu changed at the restaurants or if they would bring back the evening food buffet. Wait times for dinner were long.

Very clean and modern property. The service from the time we arrived until we left was amazing. Everyone always willing to help.

Staff at this resort is just phenomenal. There's nothing they won't do to make your stay more enjoyable. Hotel is not very large means you don't have to walk very far from pool to the restaurant or to your room. Ocean is just amazing, no, there is no natural sand beach, you go into the water from either the pier or stone steps but the water is the most amazing and crystal clear with ton of colorful ocean life right where you enter! Definitely going back again!

Nice small hotel with great staff, service, food and views. One thing that it could make it better is some outside sitting area.

We love everything about the Cozumel Palace. This was our second stay and we will be back!

The resort is great but the staff could definitely do a better job given the cost per night. When we arrived, we got our room only at 3:15 PM, and that is after reminding the staff. The Excursion planners were pretty disappointing too, they were more of a sales people for the excursion companies that were not interested in helping with anything outside of what they had to sell, which was very limited. The lines for dinner were very long, up to 2 hours, with some people getting tables without getting into the line, bypassing the common people. The staff was not willing to provide any comments on the waiting times. On the other hand the food was great and the entertainment was better than usual for all inclusive resorts in Mexico.