Nuzulul Qadar
3 января 2023 г.
The staffs at the reception were the worst. It happened when I wanted to check in. I booked a 2 deluxe suite room and without informing us, the staff gave a normal double room. I had babies and an elderly with me. We went up and realised that is not the room we paid for. I went down and the staff said the price you paid for is for this room. I told them speak to ******* then because the prices are from them. He said the prices are wrong on *******. He then changed me to another room which was not what I booked and after I insisted of not changing room, only then they gave the room that we booked.
On top of that, the room was noisy. The hotel's restaurant was playing music until 12am. I asked the reception if there is anything they can do about it. I have two babies who were trying to sleep and an elderly in another room. The staff blamed me saying that I am the only one who doesnt want music in my room. Other guests want it. I told her if I want music, I will go your restaurant. I booked a room to rest and sleep, especially if I have small babies. To add that the toiled was clogged and the room was not really clean.
I have booked at the other Green Park Hotels before and this is the worst so far.
I really do not recommend staying here unless you want bad trea**ent and music until 12am in your room. Another option is Demir Hotel which has a better location.
I added another star for cleaning staffs who were friendly and the location of thr breakfast, which was historical.
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