Vincci Helios Beach

Super hotel. Animatorzy REWELACYJNI!!! Obsługa 1 klasa. Czysto i codzienny serwis pokoju. Codziennie inne dania. Na Djerbę jeszcze wrócimy ale tylko do Helios. POLECAM NA 100%. Koniecznie ze zwiedzaniem wyspy. Krokodyle. Flamingi. Sahara .........

The hotel is beautiful. Small nice buildings spread across large garden, beautiful plants and palms, great and well maintained sandy beach. Rooms are large and well furnished, at the first glimpse very nice (some problems arise later). Food in restaurants is good, I would only suggest better coffee and more Tunisian dishes. Rooms look comfortable and beautiful but then problems arise. The sink was clocked, water was flowing on the floor when you tried to shower, sliding door to parents' room (it was family room) did not slide, the lock stopped working etc. etc. A lot of renovation is needed in this hotel. Now, the worst of the worst is service level. It is simply terrible. Some people at the reception make an impression that they work there as a punishment. First - check-in. They took our passports and check-in forms and asked us to wait. So we waited for an hour along with many other people, finally I came up to them and demanded that they do something and - miraceusly - we were checked in 10 minutes later. People who did not demand waited for another hour or two. I have no idea how they handle check-ins during high season if they cannot do it in May. Second - there is a lady at the reception who handles payments. All you will hear from her is "Please come later". Whether you want to pay for towels, change money or do anything else - always "Please come later". This phrase became a common joke among guests we knew because almost everyone heard it more than once. Third - the lock was broken in our room and first we could not lock the door and later when they tried to repair it, we locked the door at 7am and could not open it. Hope you understand - we could not get in the room, we could not get our things, could not get our money or anything. I reported the issue at 7am and it was written down in the daily log form. Until 1pm - for 6 hours!!! - they did nothing, nobody even tried to fix it. Then I asked them more firmly to finally do something and they asked me to wait until the repairman comes, so I waited and nobody came. So really furious I called the representative of our travel agency and after her intervention they finally sent people to open the door and try to repair it (after 2.5 hours they concluded they could not fix it and in the end we had to switch the room).