Holiday Inn Durango

I was unsatisfied with the front desk employee name Alex .I have arrive before my check in .He told me they have a room available but I have to pay extra on the side for the amount of $78.00 I told him I do alot of traving never experience this before . I have already pay in advance.He refuse to let me speak to the manager . Just has us sitting there . We had constantly made call to the front desk request the room to be clean . They forgot to give us towel 3 hours later. The only postive feedback I have to give is the pool and spa area they where very nice . SANDRA GAVE US EXCELLENT SERVICE her massage 💆‍♀️ are the best

Very bad experience, Front desk attendant very rude, the pool was close, they charge for breakfast I paid in advance and they said that we paid ********** not holiday inn

During our stay it was under construction and even with that the facilities, rooms, pool, garden, everything was clean. Customer service was great. Walmart is across the street and so we had qhick access to anything. It has a restaurant inside that closes late and a Starbucks in the lobby! I will stay here again.

Tub in bathroom was backing up, A/C was dripping water on floor and on desk put towels to catch water, nice room

Good hotel, it wasn't too clean because we found cockroaches in the hall and also I had to changed room because the air conditioner was liking too much water and smelled like humid. The second room was good though. The food is ok, restaurant staff were really nice.

We kept having problems with the door key. It kept deactivating. The air conditioner kept leaking and on the last day the room smelled like sewage

very safe. Gated property. Starbucks on-site.Close to airport.

The frint desk attention, the housekeeping attention, We enjoyed our time there, definitely we will come back.

Pool was semi warm. Hot tub was hot but didn’t do bubbles. Room was good. Starbucks was great. Bummed they advertised buffet every day but it’s only on weekends.