Best Western Gateway Grand

Let me get the negative out of the way; my room is clean however, towels are dingy, and they need to do better by replacing and furniture or torn curtains. I really like the staff, they have been very kind and friendly every time I have stayed there. The location is perfect to me, not a lot of traffic noise. Oh, and the omelets make my morning!!

像度假酒店，環境優美，停車場寬敞。距離市中心車程15-20分鐘。周邊沒啥配套，需有車才能活動。 房間比較寬敞，衞生間相對比較侷促。 早餐比較豐富，有專人（倆美女）做各式煎蛋，像是看錶演很有趣。

有免費早餐，品種豐富。環境很好，服務很好。但是酒店房間裏有點冷。

I booked a king room, non-smoking. When we arrived we were put in a handicap king room. The shower was broken, the bathroom sink was loose, there was hair all over the shower walls, and the water pressure was almost non- existant, yuck! Then the air conditioner did not work and never cooled the room at 84 degrees outside 78 inside. The ice machine on the 2nd floor was all the way on the other side of the hotel. The hotel eeds the rooms upgraded The hotel restaurant was terrible. They serve fish and chips, but they didnt have malt vinegar or tartar sauce. On the philly cheese steak sandwich, the meat was so thick, fatty amd chewy. Gross! The hotel looks very nice on the outside and lobby but is need of a ton of upgrades. Would not stay there again.

We just needed an inexpensive stay over and this provided that for us. The staff was friendly coming and going. The breakfast in the morning was really good.

Excellent hotel! Liz was super helpful at check in and made sure we had our ******* VIP perks. The room was clean, spacious, and comfortable. Highly recommend!

Bathroom light burned out during our 1st night. Informed front desk while downstairs for breakfast and asked that a new bulb be put in due to safety issue of not being able to see while in the shower. Was out until after 8pm and the lightbulb was still not replaced. Very disappointing.

Things were very good except for a banging HVAC unit 2 feet from the bed - terribly loud and unacceptable

The breakfast buffet was not good. False advertising at the front desk. No fruit--fresh or canned. No muffins or pasties--only bread and bagels. Room not clean. Coffee spilled in front of sink--not cleaned up before I registered. The microwave shelf was filthy--under the microwave and on the front and sides. Called for wake-up call. Was placed on hold for fifteen minutes. Finally hung up and called back--no one answered after 15 rings. Ended up relying o my own devices. At check-out, the front desk girl asked me about my stay. When I said "Not good" she turned and walked away without saying anything else.