Cbh Hatherley Manor Hotel

The hotel is probably 1 star rating our room was really small and looked nothing like the pics, the bathroom came with no toiletries, even when we called reception and asked for it to be sent nothing came. The water in the shower wasn’t hot either and walking down the hallway from our room there were dirty towels outside just laying in the hallway it was terrible. Definitely don’t recommend this hotel

Amazing! So luxurious, stunning facilities. Room was clean. I can't wait to attend again. Only slight negative I have is that the rooms weren't sound proof, and spa music was played continuously in the corridor overnight which I could hear which made me a little hesitant to use my hairdryer at 6am as its noisy and I didn't want to risk waking guests. Oh, and there is a CAT that lives in the manor too! She visits the bar area and will say hello to you but only if you call her over like I did. If your're not a fan of cats, do not worry she won't go out of her way to bother you.

Positives - Great service on reception and in the spa. Bed was comfy. Negatives - Toe nail clippings on the carpet in the room. Lots of spiders and spider webs in the room. Lots of dust collected on surfaces. Walls very thin so had to listen to my neighbours doing the business at 23:57. Only for a couple on minutes though!

The spa was amazing and the staff was friendly. Would definitely recommend this place.

Amazing spa could do with being able to use it for longer rather than restricted times. Only downside to the trip was sitting in the bar having a quiet drink when a function is on… is not what happens! The thudding of the music is loud!

The hotel itself wasn't that bad. Pleasant staff. My room was not cleaned properly. We foumd a birthday card from the previous people . I stood on a bottle top that was from the previous guests. The net curtain had blood on it we think . The bathroom was not grear either. Cracked tiles missing grout onthe floor tiles. Noisy toilet and the shower head had never been cleaned by the looks of things. Creeky floor boards of which you can see in the carpet the pattern of the boards . Bed was comfortable.

What made our stay special was the staff, so friendly and always willing to help. We all thought that having a mixed age group in the restaurant as staff was excellent, seeing the retired people still respected and given work is becoming rare and we fully applaud the hotel for this policy.

Lovely setting and very friendly hotel. Cosy but elegant. Restaurant main course was disappointing though.

Helpful staff, quiet, yummy breakfast and a great night sleep. The cat was very cute too.