Villa del Palmar Cancun Luxury Beach Resort & Spa

The food here is crap. Super expensive and crap. Room service food is a joke. I swear pizza from the grocery store tasted 10x better but yet i paid 30 dollars for it. They said they will take it off the bill. Come check out, the manager Uriel, said he can't take it off the bill. He can only give 50% because there is no report. I asked him to talk to the two people I spoke to (the guest service and the room service guy that I dealt with) but he said he's not WILLING TO. He can, but he's not willing to. URIEL THE MANAGERS CUSTOMER SERVICE IS ****. "I can contact them but I'm not willing to" is his exact words. I paid for pizza that litterally tasted like cardboard. I can buy grocery store frozen pizza and microwave it snd it would taste better than their room service overpriced pizza. Also paid about 800 Canadian a night for holidays. Thought there would be better food than this

中規中矩的一個酒店，環境都可以，但是離7字區域的酒店還是不方便，距離較遠！打車不方便，門口停的出租車都是很貴！！！

Management needs to improve room service. They haven't completed our request to refill sugar, water bottles. Dishwasher broke and leaked water in the kitchen, living room. Having pregnant wife in the room with this water leak issue can't be accepted. It took them 3 attempts to fix it and they finally fixed it in the night disturbing our 1 whole day. Overall good stay! Other facilities in the resort are great and staff greet us warmly and beach maintenance is great

Resort grounds and staff were fantastic. The location was isolated from offsite restaurants, shops, attractions. The beach was limited in both directions with a big dock on the left and grass and jungle growth to the right. It is a great location if you want to simply stay at the resort. Not so goo if you want to walk to local shops, restaurants or attractions.

The best hotel ive stayed my entire life! If i could give 101 stars, i would! The entire staff went above and beyond!!! They are really the best. I would definitely go back to this hotel with my family and friends.

Our family had the best time , all the people that work there were absolutely great .( Santiago David and the 2 other ladies from activities) are incredibly ,bar thender by the pool unbelievable. We would definitely go back to this resort.

My son got sick from the pool. The maintenance team did not put chlorine and did not have enough PH in the pool. For a high resort you should pay attention to the pool. You have chrck with all thrir fee bevause they are seeking about it.

This is the best vacation I take. The property was clean and nice. Staff was friendly. Five Star

I loved how secure the area was. The resort was very clean and the beach was absolutely beautiful. Water is defiantly something I worried about but Villa Del Palmar had everything purified and clean. Did not get sick at all! Did not explore much of the food options as the reservations are fully booked days prior before but we actually just walked up to them and asked if they had opening and we were able to get seats. So I would advise to ask in person too as an option. The only thing close to walk is a gas station and a pharmacy. Definitely not in a tourist area as you would have to take a taxi 20 mins to the actual tourist area. I would defiantly book again though. :)