HB Xalapa

UNA EXCELENTE OPCION EN XALAPA, COMODO, UNA EXCELENTE ATENCION DE TODO EL PERSONAL, LAS HABITACIONES CON TODO LO NECESARIO, COMODAS, LIMPIAS, EL DESAYUNO BUFFET MUY BUENO Y A UN PRECIO MUY ACCESIBLE, ESTACIONAMIENTO TECHADO, EL MEJOR HOTEL QUE ME HE QUEDADO EN XALAPA

They forgot to leave towels one time.

LAS HABITACIONES ESTAN MUY AMPLIAS Y COMODAS

I stay regularly at this hotel and I generally have a great experience. However on this occasion I had an issue... Stayed for two nights, first night they had to change the room they offered since the door lock was not working and had to walk back to reception twice before being offered a room with a working door. Second night, after a long day of work, I was locked out of my room for over 40 minutes since the door lock was not working. They did not have a sense of urgency to resolve the matter, and once of their offers was to put me in another room for the night (without my belongins) which I found completely ridiculous. I'll stay again there since I have history, but if it was the first experience in the hotel it would have definitely been the last.

MUY BIEN LA ESTANCIA AL CIEN

I did not like the lack of enthusiasm to promote tourism in the state. I arrived on a Thursday and I called the front desk to change the light in the bathroom on Sunday, I left almost a week later (Wednesday) morning and the light was still burned out.

Genial

Muy buen lugar. Excelente ubicación tanto para pasear en Xalapa, como para salir rumbo al puerto.

Muy buena ubicación sobre avenida principal, pero muy tranquila la zona, sin ruidos y fácil acceso