It is a 60s70s art decor building which would’ve been great during its time, however it is now tired and rundown. The most disappointing aspect was that it was filthy which should’ve been easily rectified but no one seemed to care. The room was dirty, hotel was dirty. I asked for it to be cleaned again and the housekeeper just ran a dry cloth round the room. The inside of the fridge was black with dirt, I ran a tissue through it and it was black. I got a wet tissue and wiped the top of the drawers, the tissue was brown with dirt. Lady at reception just went ‘oh it’s the wind’ - what, inside the fridge? The plastic coffee maker was filthy- I had to clean the dirt around the button, didn’t even bother looking inside. I cleaned the fridge in the end. Curtain was also mouldy and the room had a slight musty smell. We stayed in one of the terrace rooms downstairs. The external areas looked like they hadn’t been swept or tidied for years, wouldn’t recommend the pool, it was murky and dirty and so was the surrounding area - most likely a health hazard. The air con packed up whilst we were there and the safe never worked! There are a lot of stairs at the hotel aswell. There is not much in xalapa in itself and is also not as clean as the rest of Mexico. I am not sure why or how this hotel got such a good rating in the past. I touched the tiles in the bathroom and it was just dust. Shower power was pathetic too. Bed linen on top looked unwashed and the bin had rubbish in it.
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