The Ritz-Carlton Maui, Kapalua

Very nice resort. Adorable view. Service is good. A bit far from airport.

RITZメンバーなのでおもてなしが最高でした！ upグレードしてくれて oceanフロントsweetsに25万のお部屋でした！

Staff was fantastic and the fact the pool and hot tub were open 24 hours was fantastic

Great time ! Jaz & Miko at the pool are amazing at their job friendly &, happy & helpful! Joy who greeted us every night we came into the hotel has so much energy & is there to help you find what your looking for!!

The hotel appears grand and well maintained but the furniture and appliances in the rooms is outdated. Our expectations were high but it felt like any mediocre hotel chain. The on property luau was also sub-par but the price was inflated because the Ritz hosts it. It is held inside a event room rather than being outside - which is so disappointing for a "cultural/authentic experience" about the Polynesian Islands?

The Ritz is located in an area that gets hit with high winds and a lot more rain than we expected. It’s also pretty remote and residential. The pool was nice. The beach was a decent walk down the hill and nicer beaches were further away.

Paradise. This is the most stunning location. We loved our holiday, and have now been with and without teens, it suited both. Safe, friendly, welcoming, relaxing and beautiful.

It seem under staff when it can to the bellhops and getting room services. Several times when calling the Valet for my vehicle it went un answer, same for other things like room services, bartenders at the pool and housekeeping. One of the elevators on my wing was down so it was a hassle for everyone to use the one available and overall it just gave it a bad look. Really didn’t like that there’s no other option for parking other than valet t $50/night. Communication with concierge was not good giving the wrong info, I asked about the beach chairs and umbrellas if you can reserved it I do in how much and she said they were free and didn’t need reservations but at the beach the staff informed me I had to reserve them and that they weren’t free. For the price overall I would definitely not recommend.

The staff were amazing as was our concierge, Sarah Williams. Margie at the front desk was also above and beyond. The only issues I had were the amount of families with very young children who were running around uncontrolled. Some even yelling and screaming. Very uncomfortable in the lobby, in the halls and dining. Additionally, there was a lady with her dog at the pool. Seriously? If you are looking for a quiet retreat, this is not the place. But again the accommodations and service were amazing. The food was very good. And the views spectacular.