Baymont by Wyndham Lake City

Had to wait 10 minutes for the front desk clerk to show up. Pillows in room are extremely small. Dust found through out the room.

When I arrived at the motel I, as well as other motel guests, had to wait for a desk clerk to show up for 15 minutes..No one was in the office. The motel advertised two breakfasts were included in the quoted rate that I prepaid to us.trip.com but there was a sign at the check in office that stated because of covid there was no breakfast. (Covid in August 2022...every other motel has a breakfast and do not use this excuse not to honor the rate that was quoted.) Because of no breakfast I demanded my money back..this is false advertising and us.trip.com is still allowing this false advertising. They refused to return my money. I had no choice but to stay there. This place is a dump. There was no toilet paper in the room.There were no drinking cups in the room. I had to go to the office not once but twice to request these missing items. The room was filthy. It looked as though it had not been dusted in over a month. The floors were sticky to the touch. There was no trash can in the bathroom. The room had a bad odor. The bath tub had mold on the caulking. There was no water pressure in the shower. The coffee maker was missing the tray that holds the coffee pouches and therefore no coffee could be made. How this place is still allowed on the booking site "us.trip.com" is a mystery to me. By this booking site allowing it to still be listed is a real disservice to the traveling public. I will be following up with the proper authorities in the state of Florida to report these false advertising activities.

The hotel is in a good spot very convenient didn't like the fact that the room did not have a shower curtain and the room also had roaches and the pet fee was expensive other than that the hotel site looks nice

Great place, the staff is friendly rooms are big and nice this place makes you feel welcome

Everything was perfect

Great

The bed was comfortable, so we slept well. Other things were not so good. The bathroom floor was dirty. Shower tiles were dirty. Shower chair was wobbly. There was only 1/3 roll of toilet paper. Towel rack in bathroom was loose. Coffee machine in room but no coffee. Desk chair was torn. Breakfast was sparse... bagels, frozen waffles, toast, cereal, yogurt, milk, juice diluted with water and the coffee was undrinkable. It looked like mud and tasted like dishwater. Staff was friendly and courteous. We will not stay here again.

The hotel is very old. Not well maintained. Bathtub was dirty and one of the tub walls was cracked. The pictures on the site do not reflect the rooms.

The front desk lady Amy went way beyond to help us. The first room reeked of bleach, the beds were not properly made and was dirty. The second room looked like someone slept in the bed and was dirty. Amy offered to come change the sheets and when doing so we saw a bug jump from the bed. At that point Amy offered a full refund and found another room that she personally inspected, cleaned all surfaces and made sure the beds were ok. We appreciated all of her help and the cooperation of the owner. Our suggestion would be a through cleaning by "Professional trained cleaners" and a through paint job and new carpets. You could easily charge more money for a better quality hotel. People will pay for that!