Arthotel & Park Lecce

Tutto perfetto dalla struttura alla pulizia,il personale.. da ritornare

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У меня был ужасный опыт в этом 4-звездочном отеле. Обслуживание было ужасным, а комнаты были кишащими комарами до такой степени, что спать было невозможно. Несмотря на то, что они сообщили об этом на стойке регистрации, они не предложили никакого решения или компенсации, даже напитка. Вдобавок ко всему, мы были вынуждены платить городские налоги после двух некомфортных ночей. Я очень расстроен отсутствием их ответа или управления. Я никогда не вернусь в этот отель и настоятельно советую избегать его. Завтрак тоже разочаровал, далек от стандарта 4-звездочного отеля: только вода и сок с круассанами.

Прибыли, чтобы узнать, что открытый бассейн, ресторан и бар закрыты на обе ночи нашего пребывания! Не может быть, чтобы это был 4-звездочный отель, номера очень простые, а телевизор и кондиционер нуждались в том, чтобы кто-то починил это. На окраине Лечче невозможно найти рестораны и бары, совершенно неприемлемое обслуживание или его отсутствие!

Arrived in Lecce hotel to hot rooms, no in room internet, cots in rooms? closed pool and location in middle of no where. Very Late to try to organize a dinner in Lecce (on a Friday night) Hotel food service was disapponting . Limited menu, poor service, unpleasant atmosphere (in a large banquet hall) This hotel was a big disappointment. Too far from the city as we were booked in for three nights as part of a tour package. Hotel tried to tell us that rooms do have wifi internet. Previous reviews on social media say that this hotel has spotty/no Wi-Fi in rooms. Appears to be on going issue. Given it is classed as a conference centre I don't know why they didn't have suitable internet. Throughout our other 3 weeks in Italy it was never a problem. Guests should be informed prior to stay that outdoor pool closes Sept 1st. Would have definitely spent last afternoon at pool if we could. Instead, looked at a green pool through the window. Generally grounds looked a bit overgrown and under managed. Surrounding area around hotel and roads leading into hotel were dirty and unkept.

It seems this hotel is starting up activitities after a long COVID break. The place itself is great, a beautiful building with splendor inside. But the staff is hardly speaking English, but friendly. The bar is not properly stocked; no limoncello, no Aperol spritz, no gin tonic etc. The outside pool is not available (outside temperature 26 degrees) The inside pool can only be used after paying €15 p.h.p.p. The breakfast is OK; the restaurant offers fine food and a small selection of wines. The hotel has no signage at all on the outside; you could experience more pride. On your way - which is not that easy- you will not find any signage either. Lots to do!

We booked this place with the intention of spending a relaxing Xmas. Our suspicions were raised when advised at the railway station that it was not within town maps; confirmed as the taxi too to the dual carriageway out of town and deposited us at an industrial estate. The 'hotel' had no dining facilities other than breakfast (7-10) and dinner (7-10) including a wine list of 5 bottles of red of which only 3 were available. To improve access to food and drink the nearest taxi was said to be a 40 Euro return trip. We stayed the first of 5 booked nights but the room was of a really poor standard (no bedside lights/ tables only an overhead heatlamp....) and not at all what might reasonably be expected. We both rejected the served evening meal which was inedible and checked out the following morning. Do Not stay in this place, unless it seriously improves and you then, only then, wan to beat yourself up. Absolute hell and such a shame for the workers in this place.

Mi dispiace scrivere una recensione del genere per un hotel a 4 stelle ma il servizio spa è stato davvero deludente. Il personale è cortese ma il resto lascia molto a desiderare. C è stato fornito solo un asciugamano rispetto al solito accappatoio di quando si fa una spa. Negli spogliatoi sporcizia soprattutto nelle cabine docce. Mi è sembrato assurdo che nn venga fornito un kit doccia monouso ( bagnoschiuma shampoo). Sauna e bagno turco nella norma. Acqua e aria ambiente fredda. Sporcizia anche nell area piscina. Spero questa recensione serva per migliorare il servizio per raggiungere le 4 stelle che al momento nn le vale.

Ottimo albergo moderno,abbiamo pernottato per 2 notti ad ottobre 2023... Ottima la spa,piscina della spa rilassante personale della spa cortese ed educato Non metto la 5 stella a causa di un "disguido" Volevano addebitarci una cena in albergo nonostante non abbiamo mai cenato in albergo,c'era il numero di stanza nostro ma non c'era la mia firma sulla comanda(cosa che deve stare sempre se si cena nel posto e si addebita in camera),può capitare ma bisogna fare molta attenzione a queste cose.