Four Points by Sheraton London

Отличный отель, очень расслабляющий и дружелюбный

Good facilities, room was a bit off a walk away from the lobby. Not the greatest view from the room but the room was clean, bed was comfy and quiet. The pool was well maintained and had a unique arcade room. Unfortunately it ate my quarters… Will stay here again!

實在是有點老舊，但是感覺也沒有更好的選擇了，洗澡的淋浴還是那種很舊很老式的，隔音也比較一般，酒店門口也沒有人幫忙拿行李.

服務很不錯 位置也很好 旁邊就是商場 超市， 前台服務態度好 就是房間不給打掃

Mubarak was great… the staff and the room was wonderful. Ate dinner in the restaurant in the hotel and the food was top notch. Only thing I didn’t like was the extremely long walk from the elevator to my room. With a bummed knee, makes doing the stairs impossible but the walk was like forever. Other than that I have no complaints. I would stay again

this was a great room, clean renovated, comfortable - i was really happy as i was staying 5 nights and it was exactly what was promised ( a conitnental breakfast would be nice but since i had a car this was not an issue - Starbucks was just a km or 2 down the road :)

We never had hot water in the shower to the point it was a nice, soothing, hot shower. The first day it was lukewarm and the second much not that much different.

The first room that I was offered smelled horribly of smoke while they did put me in another room immediately that room had a broken window and some of the amenities were completely depleted. I’ve stayed at this exact hotel countless times over the last two years and this is the first time I have ever experienced any issues at all. Hoping that they sort everything out and they get back to the excellent service that I have known to come to expect.

This hotel does it accept visa-debit or MC-debit to leave a deposit for incidentals but you are not made aware of this until you have completed your reservation. I made a last minute reservation due to a snow storm and when i called to try to make other arrangements with them they were not willing to assist. I was essentially told I would not be able to check in despite having already paid for the room. When inarriced at the hotel they did allow me to leave a cash deposit but at double the amount inwas told would be held on a credit card. This is all despite being a Marriott Bonvoy member and not having this issue at any other Marriott property. When i checked in I requested a late check-out. Inwas told i would need to call fromt desk in the morning to request. This defeats the purpose of a late check-out to sleep in if you have tonwake up to call back to make the request. I asked if a note could be left for thebl morning desk staff. I was told 8t would be however when i called just to be sure, they had not been informed. A late check-out was approvwd and despite this, housekeeping was at the door 30 minutes before even the regular check-out time! The rooms are very nice, clean and comfortable but the cuatomer service leaves much to be desired.