Hilton Garden Inn Longview

Super kind staff. Breakfast staff was most accommodating for me kids requests aswell! Loved the indoor pool for the kids. We were early into town and they had already has the rooms clean and tidy and were able to accommodate us a bit earlier than out check in time. I do not have a single complaint about this hotel!

Hotel was nice and clean, pool and hot tub were available and heated but only open from 6am to 10pm. My family and I stayed in a double queen room. Shower head had great pressure and the bathroom warmed quickly. About 15 minutes from Mobb Cobb Convention Center.

There was sugar ants in our room, the bar was out of a lot of alcoholic beverages, they use these pod mixers that are nasty. House keeping came super early, around 8:30am which isnt that bad but Ive never had that happen before.

Fire alarm went off Saturday night. Forcing evacuation of the entire hotel, no explanation or reconciling?

Property was actually clean and updated. Issues presented was not heat in the rooms, and the temperature outside was in the 20’s.

Aj was awesome checking us in, he really is a Gem and we loved him! Checking out there were 2 ladies but they both were helping one person, it wasnt until 6 people lined up that she opened up her line! We reported a noise complaint and she asked my husband if he called the people and ask them to stop(no thats why we informed you) then when I got down there i mentioned the noise and she said that they could take care of the noise complaint if we reported it, well my husband reported it and you asked if we had called the people! Paying $17 for 3 slices of bacon scrambled eggs and cold potatoes and coffee was way too much for sub par food, we ended up checking out early and got breakfast at a restaurant that was cheaper than yall and great food!

We were there to attend a Christmas concert at LeTourneau University. The attendant at the desk gave excellent directions for getting across town to LeTourneau.. This was an excellent accommodation--all good! Breakfast offered lots of choices; but wish we'd have chosen the made-to-order omelets instead of the already prepared scrambled eggs.

Very clean. Bed was not comfortable and I was rolling toward the middle of bed. They have a breakfast buffet that you have to pay $14 pp for but not stocked.

The staff at this hotel is amazing. They all go above and beyond to keep the stay pleasant for their guests. Exceptional service!