TownePlace Suites Mansfield Ontario

Pick this hotel because of the amenities.. The rooms were exactly what we wanted, but unfortunately, their swimming pool was closed and they did not tell us that was closed. That was one of the main reasons. We've picked this hotel and we were not very happy with it.

I arrived after midnight and was tired from the long drive. The desk clerk was very helpful in getting me checked in quickly. He even made sure I had a room on the floor that I requested. The room was quite pleasant. Everything was clean and fresh. Breakfast in the morning was hot and tasty. I've never stayed here before but will again when I'm in the area.

My husband and I checked into the Townplace on August 9th the front desk clerk with the pretty red hair was very kind and professional. Unfortunately Brandi was rude ,disrespectful with a very poor attitude. By day three I had enough my room wasn't getting cleaned staff wasn't friendly and to make matters worse there was a ROACH crawling around in the breakfast area. I complained to the General manager Angela about the situation she went on to say that I can basically leave because I'm on the Military rate and I'm not on official orders with the government. SMH!!! My husband served this Country for 25 years and my understanding from Marriott corporate you don't have to be on official military orders to use the discount. I would sleep in my car before I ever Step foot on this property. Angela you are RUDE disrespectful women and have No Respect for the Men and women who have served this country. Run from this place if you're a retired Veteran!

the hotel was overall nice and clean. the breakfast area was very cramped and did not have a good layout. The breakfast time was also very limited. The pool was closed on Saturday & Sunday for cleaning???? What hotel closes and cleans their pool on the weekend, the busiest time??? we had a King size bed and pullout, the pullout pushed up against the bed. If you were sleeping on the far side of the bed you had to climb/crawl across the bed to get out. The rooms were not very spacious at all.

The check-in was excruciating but that was more on my bank than on the hotel. The room had a mildew smell, and the A/C blew out slightly cooler air than just running the fan. The toilet seat is barely fastened on. The breakfast consisted of just two types of tiny breakfast sandwiches which seemed microwaved. The attached photos will show the extent of their breakfast. Every hotel I've stayed at either had the simple continental breakfast, or the full breakfast with eggs, bacon, sausage, waffle maker etc --- the works. I was sorely disappointed. And maybe that was on me for expecting that. The hotel clerk told me my rate was very good because normally this goes for $350-400 a night. "You've got to be kidding me," I thought. It all "appears" nice and trendy but is 2 out of 10 at best! And the elevators... both of their elevators STUNK like someone brought rotting fish from Lake Erie and left them in the elevators for the weekend. It made me and my nephew so nauseous that we had to start using the stairs. There is nothing about this stay that is worth even what I paid. I don't recommend staying here.

I was charged for two room after my room was switched because the tv didn’t work. The pool never works!

My room was very clean & comfortable and the staff was top notch

It would have been a great stay except for the $100 pet fee charged to our room after we left. It took me three days of calling to get a manager on the phone, Cory or Angie. I had the pleasure of dealing with rude Angie. The website stated that $100 pet fee “will be assessed” per visit. When reading that I assumed the fee applied if your pet left a mess. We only stayed at the hotel for 12 hours. If you are going to charge that much to have a pet stay at the hotel then say “room will be CHARGED” not assessed. Assessed implies there will be a judgement made about whether or not to apply the fee.

My only complaint was their inability to handle online check ins. I specifically checked in online and was told all I would have to do is pick up my room key. Instead, I had to provide ID, a phone number and let them swipe my credit card for "incidentals". There was absolutely no benefit to checking in online. The front desk staff told me that their system can't handle the early check in system.