Pueblo Bonito Emerald Bay Resort & Spa

Todo excelente y la comida muy rica, me encanto la atención e instalaciones

Increíble hotel

El hotel está excelente, la comida y el servicio de primera, muy grande las instalaciones. Solo la habitación algo vieja pero todo lo demás compensó e hicieron que no lo notaras.

We really enjoyed our trip, the front desk employee Jacob made a great first impression and was so welcoming. Alejandro and Oscar in the bar area of Kelly's took great care of us and was a pleasure every time we went. Jose and Jorge at the swim up adult bar were so attentive and nice.

I did like that the property was secluded but the room needed lots of updates, broken lamp, bed was not comfortable, no amenities like iron and iron board, lotion, robes etc we felt like we were an inconvenience to the staff the entire trip. They acted like they really didn’t care that we were there and language was a huge barrier. If you don’t speak fluent Spanish its not for you. Things that I had emailed about including transportation we not correct, i had specified transportation that did NOT stop at other resorts- we spent 3 hours on a shuttle- also when going to the sister resort in town again they were not helpful and we got in a jam after taking taxi ride and had to give him all of our money for 2 blocks ride. All in all i would not return with so many things on the negative side, however the town itself was fun and we enjoyed the culture and especially the cooking class we took and the old town.

We had 5 nights all inclusive and ate all means on site. After the first full day my wife became violently ill with severe cramps, vomitting and diarrhea. She was like that for 3 full days, unable to leave the room and not able to eat anything. She drank only electrolites purchased at the store on site. We contacted our personal health provider in Mazatlan who said all indications pointed to food poisoning or salmonella. As we live in Mazatlan we wanted to leave and asked about a refund or credit for the remaining days at ******* and daily at the hotel. Our request was denied by the manager and ******* did not reply to us until after our stay was over. We are unhappy with this experience.

The junior suite rooms were much better than i expected. high ceiling, mini kitchen, nice sized patio. Plenty of choice for food and drinks. The property is very far from activities however, taxis are fairly reasonable.

A beautiful resort with lush green landscaping. An adult pool and family pool made it nice to make a choice. Very good food

Enjoyed the experience. The Staff went out of their way to make us feel special as guests.