Microtel Inn & Suites by Wyndham New Ulm

The beds were comfortable and it was quiet. The carpet needed to be vacuumed. The shower was not clean.

For the price, this is a solid property. Check in staff was friendly. Room and bathroom were clean and neat. Pool area small, but adequate with a bathroom of its own there and seemed to be enough towels.

The hotel was not clean. weird substance on the mirror, cobwebs, the phone was sticky. multiple things in disrepair. needs work.

The beds and pillows were amazing! Everything was very comfortable. The breakfast was adequate. It would have been nice to have an oat or almond milk and some fresh fruit, apples or oranges.

Property is updated and much cleaner than the last time we were here. Front desk was super friendly and helpful!!

The only downside was the cleanliness. There were still beard trimmings on the sink and toothpaste on the mirror.

The best thing about this hotel is that all the staff I interacted with were polite, friendly, and helpful. Unfortunately, the cleanliness leaves a lot to be desired (visible dust on lights, lots of hair, dust, crumbs, etc on the floors and esp in the bathroom). Also unusual is that I think they only have like ten pool towels. When we went into the pool area, another family was using five or six and the towel rack was empty. We asked for more towels, and they brought out four or five, which was not enough for the number of people present. When we asked again, they just gave us regular towels. It’s no big deal but very odd for a hotel that seemed pretty quiet and not busy to be out of pool towels after only ten were used…

Room was dirty. The staff was not helpful. Called and asked about pool beforehand and was not told it was broken. Kids were devastated

The staff were great. From check-in to check-out they were friendly and helpful. The room was clean and comfortable as was the common/lobby areas. The only 2 negatives were a light that was burned out which we reported the afternoon we arrived and it wasn't replaced when we left 2 days later. The swimming pool could not be used.