Country Inn & Suites by Radisson, Newport News South, VA

It was a nice motel. There is a pool here. The service was nice and all of the employees were nice. It is a pet friendly environment. They have a nice little breakfast in the morning. The room was clean and a nice size.

Our room was clean, the two beds were comfortable, there was plenty of closet space. The sofa bed was very uncomfortable, basically a thin pad on top of wire mesh. There were two TVs, but only one remote worked. There was a slight mildew smell in the corridor, but not in the room. The breakfast was good; eggs, sausage, French toast, waffles, muffins, juice, milk, coffee, and cereal. The location was not great (not a lot of places to walk to), but easy access to the interstate.

Massive stains on the carpet poor shape of bathroom with shoddy fixes. No toilet paper holder/broken.Slope of the floor by bathroom very uneven ( old repair??) asked for an E Mail of my receipt. Still waiting Staff seems overwhelmed.Second bad room for Country Inn and Suites. Probably will never go there again

The hotel was in a good area near many stores, the beds were comfortable. Unfortunately the carpets in the room and elevator were absolutely disgusting. The rugs smelled and had huge stains everywhere the elevator smelled like a mixture of urine and cigarettes. The staff were nice and they had great breakfast selection. I would recommend if they cared to clean the carpets and elevator.

My room’s carpet was stained and needs to be replaced. The curtains were wrinkled and broken so they didn’t close properly . There is only one ice machine and it’s on the first floor. Didn’t know that until my second day there.

This room should not have been rented to anyone. The carpet was not cleaned; missing light bulbs, Caulking need around bathtub & sink; window curtains not on rod; closet door attachment off the track ( been this way for months); towels torn and only minimum provided; breakfast menu at a minimum, no microwave, stale buns, only one fruit. no apologies given for conditions--Mgr said its been that way for months.

We checked in on 10/19/23 and the floors looked like they were swept but very dirty. The beds were clean. i got up in the middle of the night to go to the bathroom and the toilet had overflowed so we had to move rooms around 5 am. We had no help to move and had to walk through the toilet water to move to the next room.Also went to use the pool and the floor was dirty and alga was all over the floor. Did not feel comfortable using the pool. At checkout we asked about a discount and the gentleman said that he couldn't do that and we would have to email the owner. I emailed the owner and have not heard a word from him. We went ahead and stayed because my wife was having some health issues and didn't feel that she could handle moving at that time. I would not recommend staying here.

The night staff was very friendly and understanding, but that was the only thing we liked about the property. The first room we were assigned was awful, carpet was stained, curtains were ripped, tv had been punched and was busted. The second room, which was also a suite (2 queen beds and a pull out) was still not very clean, there was cake on the closet door, and Doritos on the floor and pull out. I don’t think they vacuum. We only had 2 towels, 2 washcloths and 2 hand towels. When we asked for more towels and washcloths (enough for 4 adults and 2 kids) they gave us 3 more towels and only 2 more wash clothes (which was all they had). Cleanliness is our biggest complaint. The property did not meet expectations. We don’t need anything fancy, but we want to stay in a clean room, where we feel safe. The first room was not clean enough for our 6 month old puppy, much less our entire family.

It was quiet. They brought a dehumidifier in to my room after I complained and asked for a different room. Was told they had no other rooms. My room was smelly, moist, mildewy, and nasty. Carpet had what may have been pet stains all over it. The walls were patched in multiple places; multiple stains in the walls and ceiling. Bed spread had stains as did the towels. Bathroom had baseboards separated from the wall and what appeared to be mold in the shower area where the granite walls met in the corner. Muffins at breakfast were old or stale.