Hampton Inn Pell City

The hotel & stay were good. The breakfast choices were good. But, the gravy wasn't good; it was gummy, so I threw my plate away after 2 bites & had waffles instead.

Clean. Comfortable. Great bed. TV had no signal. Office said to unplug the back and re plug. Still no signal. Coffee maker and coffee but no cups? Of any kind.. plastic or paper.

Got there at 3:30pm...check in starts at 3:00pm. Told me my room was not ready....I should leave and call back in an hour. I did no want to drive any longer so stayed in parking lot; when I called an hour later nobody answered. Went inside & was told that they did not have the room type that I asked for. I can not climb over a tub for a shower. They said that they had no other rooms...when booked thru a third party...you get what you get. Tho other Hampton Inns that I have stayed at have been perfect. The room looked like it had not been cleaned tub was dirty, bathroom floor was dirty & had trash on it. Food was left in refridgerator. So I paid $400 and could not take a shower for 3 days....

This Hampton Inn is in need of a thorough cleaning and updating. We often stay at Hampton Inns because they are reliable, but this one was a disappointment. The buffet breakfast was not up to par either.

I stay here often so obviously I like the hotel. I like all Hampton Inn's in general. There wasn't enough parking spots over the weekend but it was not an issue to use one of the handicap parking spaces.

Confirmed with the location for calling on arrival date early check in. Day of check in hotel refused early time and informed pool out of service. Cancelled reservation and moved to neighbor competitor with friendly staff, immediate check in and lovely pool. I will not be using Hampton Inn afain

Everything was great with the exception being our room smelled like stinky feet!

The entrance was such a mess we didn’t even check in. The flower beds were all ****s the bushes were overgrown and not trimmed. I could only imagine what the rooms looked like. Not to Hampton or my standards

I wish i had been informed at time of booking that swimming pool was under maintenance.the pool was one of the reasons i booked hotel. Staff was helpful and professional.