Quality Inn Pell City I-20 Exit 158

We were told at check in that we on the 3rd floor but is no elevator. I am 69 years old carrying luggage with bad knees and find out there was no elevator that should be mentioned at reservation time.

A lot cheaper than the Hilton properties. You don't get anything extra except the rooms are bigger across the street at the Hilton hotels. Other than that it's nothing different. Staff is nice.

We came back to our room after being gone all day Friday to find our door ajar propped open by the dead bolt and the light was on, I had asked the maid for a new box of tissues that morning which I got. She asked me would we be staying, I replied yes. She wanted to know if we needed any towels and I said NO to mark us off her list. This was most disturbing to say the least. I did not find anything missing which is not even the point, there were medications sitting out in the open.

I love that its in Pell City. I feel at home; the fact it is a walks length to Cir K is excellent; My java stop!! I wish they would honor Sr disc bc I'm 63, jobless temporarily & anything is costly! I'm forced to stay in motels at this time. Also, no chg for pets under 10#!

The main issue was the smell of the water So when you went into the bathroom it smelled like vomit and turned on the water in the shower and sink. So we immediately realized that we were not going to be able to take a shower because of the smell. And we immediately went and got bottled water

There is a Burger King on site and a Circle K beside the hotel. The staff are super nice. Overall, I enjoyed my stay, felt comfortable. I will stay again. The prices are competitive with the hotels around & in general not so fair to a newly widowed person , & I didn't receive a discount for over 55 or over 62 yr old.. Other than this I will recommend to anyone.

I booked with a third party and I checked out 2days early and wanted a refund for the days I wasn’t there so I called the third party and they called the hotel and the hotel clerk said I stayed until my check out day and that was a lie and I have my receipt for proof

They did not have my reseverations on file. I had to drive and additional 50 miles to get a room somewhere else.

Must applaud the cleanliness of room considering there were workers renovating minutes before we checked in. Aside from the dirty hand towel and holes in the bathroom walls, the room was in good condition and comfortable. Air conditioner was pleasantly frigid to beat the 100 degrees outside. Big drawback was no elevator so access to any room included stairs up or down, definitely not elderly or disabled friendly. Hallways were being painted and repaired on our level but only unsightly, no paint smell. Picture in ad is fantasy, retouched and cgi. Actually much more dingy on outside, no landscaping, shares parking lot and driveway with adjacent burgerking.