Riu Palace Riviera Maya - All Inclusive

The room was wonderful. The staff was so friendly and efficient. Dining options were amazing!! All the food is fabulous! The pools are lovely and the whole resort has several entertainment options. They went all out for Valentines Day especially!

Overall, the Riu Hotel environment was good and the staff was friendly, but I was very disappointed with the food. I realized while experiencing the Rio Hotel that food is really important when it comes to all-inclusives. I naturally believed that the quality of the food would be above average, but the food that was supposed to be warm was lukewarm and the food that was supposed to be soft was tough and tasteless. In particular, the sushi was the worst. Almost all restaurants had very low food quality, as if they had promised. Next time I plan to go to Cancun again, I will definitely not choose Riu.

Everything was excellent. Service was great as was the food. Nothing bad to say. The only thing that could be improved is the evening shows/entertainment. Also would love to hear Mexican music especially in the pool area. We would stay here again.

Rooms are very nice; facilities and grounds are very nice; staff from top to bottom is very friendly. The food is merely mediocre.

The location is perfect. Love the lay out of the property. The staff was EXCELLENT and friendly. Really enjoyed our time at Riu Palace.

Property is really nice, and service, in most parts of the resort, was excellent. The property is very clean, with the exception of the pools. The pools smelled like pee, it was horrible. just passing by you could smell it. We only used the volleyball pool and the ocean because all others smelled horrible. Some bartenders at the pool bar only help you if they see money in your hands. If it is not visible, you will be the last person to get a drink even though you tip. The rooms are very spacious and clean, but if you are looking to sleep in even one day, I will tell you it is IMPOSSIBLE. Between roomservice and cleaning services you will never sleep. Around 5 and 6 am you hear the roomservice carts, and around 630am cleaning services start their cleaning rounds, but they are yelling at each other acrosss the halls, but they do an amazing job! Recommend ear plugs. With that said, the hotel is really nice, food is good, and service at the restaurants is EXCELLENT. I would stay here again, but i will bring earplugs and not go into the pools.

Beautiful resort with great beach, exceptionally clean, and great staff and service. Only complaints are the smell of burnt oil in the restaurants that penetrates clothing and hair. And music is played in the courtyard every night until 1130 so if you're not a night owl you might want to book on the outside

Fantastic resort! Location is superb-gated community location (safe) and walkable to downtown. Beach and pool outstanding with attentive staff and clean areas.

Staff were all great and nobody trying to selling you a membership or join a club. Very relaxing and professional staff!