Iberostar Tucan

I loved the monkeys, wild life and the rainforest areas. Great staff and super clean. The food wasn’t good at all!

The resort is exceptional! Loved the free roaming willife like peacocks, ring tailed lemurs, Agoti, Howler monkies, flamingos and fish in the ponds around the buffets made it feel closer to nature. Loved the resort was a bit smalker than the huge Mega resorts felt more intimate. Customer service from reception area, housekeepers, waiters/waitress, restaraunt hostesses, pool staff, beach staff and security just all staff wonderful. I would go back again anytime! Food was good, but not enough fish options for us.

We had a great family vacation. (ages 16 to 86) We loved this hotel and it's environment. The "jungle" atmosphere was refreshing. We liked the feeling of a different environment in another country, with waterfalls, monkeys, peacocks, flamingos, etc. on the paths in the trees It was clean and workers were great. Manuel was a great bartender down at the Beach! "Thanks for the Sheila drink!"

I liked the property design a lot: lshallow pools along the paths, jungle, look of teh buildings. The room had everything we needed. Staff was very helpful. The pool was beautiful and big. Food was plentiful. Beautiful resort, will recommend to my friends. Suggestion: add mpre vegan options and beans to the menus.

The resort is geared to fun activities at the property. The only negative is the expense for a van from the airport. Uber does not serve the airport. Watch out or you might eat and drink too much.

Property and beach were beautiful, location in the jungle with lots of wildlife. Staff and service were lacking, no beach service, unable to get beach and pool chairs unless you wike at 6am, drinks were watered down amd food was not good.

This is an older property. Hot water was turned off after 10pm. We had a pipe leak in the bathroom which took hours to repair. No room service. The buffet was mediocre at best. Some of the unused deserts were served the next day. There was no variety in the alcohol served and it was limited to the cheap Mexican brands. At dinner, they offered to serve higher end alcohol if you paid extra. I have been to dozens of all inclusive resorts and I would rate this at the bottom of them all.

One ef the best beaches of the Riviera Maya. Great scuba diving shop. Great Playacar location. Can easily walk to all restaurants and the beach. Food is of high quality for the type and price of the hotel. Overall great value.

We enjoyed Iberostar Tucan. What we enjoyed, family friendly, safe location, conveniently located, loved the wildlife, beach was easily accessible. We enjoyed the booked Xcaret excursion which we set up through the hotel partner staff. Taxis easy to coordinate. What we found disappointing was the food options. Only thing open is buffet. Unless you make reservations days in advance. No room service at all. Instead you have to walk to one restaurant that is open after hours. Not convenient. They tried tricking us that the only option to watch the Christmas Eve show was to buy a table and a bottle of wine, which we knew was not true. The entertainment was below average including the Christmas Eve circus. We did not like staff wanting to pitch timeshare right when we checked in after a long flight and then turned around called us at 9 AM the next morning. They told us at the desk the only option to eat Christmas Eve dinner was at 8 PM. My husband is diabetic so this did not work for us. We walked up at 6:30 the restaurant was half empty and they got us right in. This again is frustrating the misinformation. That being said would I come back? Possibly if the price was right and there were no other options for hotel stays. I would only go knowing you need to schedule your food options in advance. The rooms are average not 5 star worth. The smell of mildew in both of our rooms. Beds were average. It was manageable.