Novotel Puerto Montt

The room we had had an amazing view, and the most awesome comfortable bed with the best pillows ever. The evening meal was a disappointment, and breakfast was plentiful just manic, with so many people and not enough places to sit.

For the past todays we haven’t had hot water to take shower, no AC, no water last night for several hours, sink is plugged, shower Handel is broken, , no wifi , have been able to take shower for the past 2 days . Horrible experience.

Perfect

Grandes chambres confortables avec très belle vue, accueil très bon. Dommage qu’il n’y ait pas dans les chambres de bouilloire.

Pros: Good view of the bay. Cons: Plumbing problems with no maintenance staff available outside of business hours. The entire hotel lost hot water due to a water line break. The toilet stopped working and their only solution was to move to another room. The AC did not work (entire hotel).

The hotel was fine. The room was large, clean, and a nice balcony overlooking the water. Wifi didn’t work half the time and the entry into the hotel was strange (you couldn’t open the door from the outside but had to wait for someone inside to let you in) but those are relatively minor issues

We stayed here on our way south 3 weeks prior and it was amazing. This time, it wasn't because the A/C was broken, and it was uncomfortably hot for sleeping. It's a great location - we walked to/from the bus terminal each time. It's waterfront (I watched dolphins right in front of our room.) All the rooms face the water. The breakfast could use an upgrade. This time, the food warmer for the vegetables and eggs, wasn't warm at 7:30am. Personally, as someone with a lot of food allergies, including eggs, dairy, and gluten, I would love to see more separation as the utensils get used from the eggs to the vegetables, the cheese to the meats, etc. Overall, I would stay here again. Hopefully, the A/C would be working in the summer, though :)

For the past two days, we haven’t had AC, hot water, sink is plugged , no electricity in the bathroom, no wifi today. Very disappointed. Very poor dated hotel.

We didn’t have hot water for two days and therefore didn’t bath or shower for two days. Every day I came back my key didn’t work and I had to go to reception . The carpets are old and dirty. The cafe on the top floor offers very little. There no facilities. My window was dirty in the bed room and on the top floor. I usually don’t complain at the location of the hotel is perfect for the town and the view is nice and the price was decent for the room size and location. But I think the hotel should give me some money back for not being able to shower or bath for two days as their water is freezing and they acknowledged their water heater was broken.