Grand Gateway Hotel

入住時被額外收了100美金Damage Deposit毀壞按金，説是三天之內退還，但到今天也沒退呢！

Comfortable, clean and quiet. Very conveniently located. I’ve stayed there before and have only had good experiences. Reasonably priced, friendly staff. What else do you need in a motel? It has become my go-to place when I visit the Black Hills.

During booking, I left a note that I don't need housekeeping during my stay. I checked in on March 1st. I told front desk the next day, I do not want anyone in my room while I will be outside. The front desk employee was sleeping, she was rubbing her eyes and nodded but she did not take any notes of my request. When I came back, I realized housekeeper came. I called front desk and the lady was extremely rude and arrogant. She stated "Either you request it or not, our housekeepers will go inside your room. And that how we operate" . Instead of being considerate or acknowledging that they messed up, she gave me attitude. I do not like it when people touch my stuff. This should be titled as 1 star hotel instead 3 stars. Poor customer service, filthy carpet floors. And everything is extremely old and dirty.

If you are comparing to the Hilton you’ll of course be disappointed but for the money, I was astonished by how clean and well-appointed the room was. All linens are fluffy and perfectly white. There’s a small fridge and microwave in addition to the coffee and toiletries offered and signs saying to ask for anything additional you may need. There’s a small workout room and restaurant attached. There’s a field in back to take dogs out and walk around on-leash with garbages provided for waste. If you’re looking for a clean, safe place to stay this will certainly exceed your expectations.

This hotel can be researched by anyone online. Thank you for taking that time. Besides that they have extremely bad manors to everyone else too. Just ugly to paying customers, doesn’t matter what color you are. All is true. It’s a mainstay on the local news still. It’s unbelievable but yeah true. And one of the many reasons why they are cheap. And unfortunately yes I stayed here.

Very antequated business practices. When you book online they send no confirmation whatsoever. You get no record of the transaction beyond a landing page. They also charge at the time of booking rather than when you stay. Please avoid working with this business.

The customer service was terrible. I called to reserve a room and when I got there I was told we had to put a 100 dollar deposit on the room after the fact that I was not told of this only when we arrived late in the evening. Not only that the management was very rude on the phone and simply stated they would not give our money back that we had out on the room . Even though we didn’t stay there! We will never ever bring our business to this place ever again. It’s a horrible place to go to

Stay elsewhere . The ladies at the desk unfriendly. My room was dirty. Went to make coffee and it was full of old moldy grounds. The carafe also had mold. Other hotels around same price. I'll not be back.

The front desk person was extremely rude. Ours is a long story but sufficet to say we were treated so badly we did not stay the two nights we had booked. We ended up driving 3 1/2 hours to stay with our daughter.