Mitsis Grand Hotel

If this is your first vacation you probably won't mind too much. But I would not book this hotel again. Rooms are definitely old. Not enough outlets. No vanity kit or other amenities in the room to speak of. Tiny tv. Noticeably noisy. Hallways have no sound dampening, my room ended up being above the restaurant so all the noise from the 24/7 restaurant made sleep practically impossible. Tiny bed. Double bed is two tiny beds put together. Very firm mattresses. My first room had a foul odor. Second did not. Overall not a five-star experience. Overpriced for what it is. Food is decent. Pool is good. If you're not planning on spending too much time in your room then choose wisely.

What a wonderful hotel. The staff went out of their way to make our stay wonderful. Aspecially Nefali, Giota, Kuryaki that took great personal care of my wife’s special dinner whishes. Great people!

Dejligt hotel og verdensklasse service. Ligger meget centralt med kun 10 minutters gang til den gamle del af Rhodos by. Kæmpe anbefaling!

The amount of ridiculous rules about what you can and can't have/do make this an unpleasant hotel to stay in. For example, we had lunch in the Greek restaurant and the dessert (like so many other things) was not available. However, it was in the next restaurant a couple of metres away. They insisted that I sit at a table for 4 in one establishment with my husband sitting at a table for 4 in the other to eat dessert. Certainly not a customer centred approach! Another example, the minibar in the room (small bottle of wine, 2 beers and 4 cans of pop) can only be replenished every other day. I thought the member of staff replenishing the minibar was going to explode when I asked for a replacement beer. The food in the main dining room is very poor and everything tasted the same. It also wasn't hot. Cleaning of bedrooms inadequate - literally a change of the bins and towels daily. I would never stay here again. Definitely, not 5*.

Third year here at the Mitsis , as usual staff and service were faultless Building starting to look a bit tired in places but not enough to detract from the great experience this hotel provides

Majority of the staff were absolutely lovely and friendly. Some of the bar staff, not so, but having heard the way some people speak to them I’m not surprised. Definitely coming next year.

Fabulous hotel with an excellant focus on customer service. Great food and great facilities. Bedrooms could do with a face lift but very clean.

The staff are a real asset to the organisation hardworking and friendly and personable, food was generally good the Italian restaurant was excellent. Had a very good holiday the lobby, bar areas nice, the room decor and external decor a little tired. Over all a really good holiday experience.. thank you

Public areas of hotel were beautiful however rooms, whilst clean, were very tired and somewhat dated. Furniture very shabby and bathrooms in need of major modernisation