Barceló Gran Faro Los Cabos

The hotel is nice. It face the beautiful ocean and with three lovely pools. The inclusive package includes breakfast lunch and dinner. The food are average but plentiful. the problem is the two oversized receptionistsin the front desk, They checked us in late was in helpful and rude. They seem more keen to serves American than us. The female keep reminding us we are on a “cheaper” package…The manager try hard to verify the situation, but their attitude really spoilt a great holiday. The room is spacious the staffs in the guest service and restaurants are good. They’re plenty of hotels in the area I’m sure they’ll offer a better experience.

The only negative. The japanese restaurant wasnt so good. And the top bar could be amazing but they need to clean the windows and do more promoting to make it fun there

Staff and property are really great Only issue we had was the food. Most of the buffet food was warm if you were lucky, Specialty restaurants onsite were just ok.

The views from both the pool and rooms were amazing, if you get chairs by the infinity pool you can see whales basically every day. Service was good majority of the time, however some restaurants you had to work a little extra to get the servers attention but once you asked they were quick to help. Room was cleaned daily and very quick. The activity instructors, specifically Abraham and Melissa were amazing, definitely recommend water aerobics and stretching with them daily. The nightly shows were nice but nothing super impressive. The food was the main let down, breakfast and lunch were good with there being hot stations -omelettes and crepes for breakfast, and rotating hot stations like meat, pasta, tacos etc for lunch. However, the buffet food was often cold and the specialty restaurants were nothing special.

We only stayed 1 night and totally enjoyed ourselves. Had we already not had another stay booked, we would've stayed there longer. We loved the property.

The staff was fantastic! They were incredibly helpful and polite. My room was always well taken care of and very clean. This is an older resort but the cleanliness is top notch. The noise in the evenings was a bit loud but it was never very late into the night and afterwards it was peaceful and quiet. The grounds are beautiful and it really makes you feel like you’ve stepped into an oasis.

The staff was super friendly and helpful. The hotel and pools, etc were very well kept up. A few of the restaurants would be inexplicably closed so getting reservations was difficult sometimes.

The property is well-situated and our room was clean and spacious. However, when we arrived for a one-night stay before our 7-day cruise, we were told we could not dine at any of the a la carte restaurants because we needed to make a reservation at least 24 hours in advance. Thus, we made a reservation for dinner at Jicama, the Mexican Restaurant, for the second one-night stay we had booked on the back end of our cruse. My husband watched the staff member at the checking desk record our reservation by hand in a large book. Nevertheless, when we arrived 10 minutes early for our 6:30 reservation, the restaurant staff person informed us we had no reservation and the earliest they could accommodate us was at 9:00 pm. We said there must be some mistake. She told us to take it up with the reception desk. We did. While the attendant was at least polite and tried to find our earlier reservation, he called in a manager who, by his questioning, suggested we had never made our reservation and then informed us that the earliest reservation available was at 8:30 at a different a la Carter restaurant, which we could take or leave. Although my husband and I were both exhausted, we took the only slot available. We had paid extra for “premium” room and service because I had read reviews indicating it was worth the difference in cost. Suffice it to say that we did not have a “premium” experience when it came to something as simple as the hotel fulfilling our dinner reservation.

Great property. Bit of a surprise at check in for $288 extra taxes. Service was great Food was delicious Nice pools and beaches Need to separate the kids under 12 to a different area. Too many parents who do care what their kids are doing