Royal Hotel Seoul

房間有蟲子，床單是破洞的，絕了，房間有蟲子，酒店的解決方法就是進來個人，給蟲子捏死，然後又進來一個人説噴殺蟲劑，我沒有同意，你噴了殺蟲劑我怎麼住。攜程中間一直幫忙調節，酒店都沒給換房間，然後晚上打開被子，發展床單破了，我真服了。就兩天時間，比較忙，沒空跟酒店掰持。但是真的非常差

Clean, modern 5-star hotel conveniently located near Myeong-dong walking street. Old man at the reception was rigid in acceding to requests and all of sudden, there was some digging of the ground right in front of the hotel on the first night. Other than these, the spaciousness and cleanliness of the room, the standard of housekeeping and excellent location made up for it.

In my opinion, I felt that this hotel was the best for my trip. Location wise is convenient. Lobby is amazing, quiet and a lot of privacy. Lifts are a little small and a tad too quick in closing the doors for my liking.

起初選擇明洞附近酒店時看到這家評分不高還心裏覺得是不是有誤評，入住時門口禮賓韓國小哥哥很熱情 迎出來接我們拿行李 checkin感覺也還OK。入住幾天都沒讓服務員進屋打掃衞生。期間想應該是大家有惡意差評。直到最後一天退房，我們十二點十分準備離開，來了服務員敲門，是個男的會説蹩口的中文，一臉嫌棄加臭臉，催我們儘快離開！我們想把房間稍微整理一下再走，到樓下不到十二點二十分，結果前台三個韓國男的一起對着我特別嚴厲的説我晚退房了要收我一萬五千韓元的房費。我説你有酒店的收費規定標準嗎？把文件給我看看！結果三個人韓國話嘰裏咕嚕説了一堆開始拿出手機翻找，找了半天中間一個*麪大餅臉男就是之前敲我門房間門催我們那個拿着手機給我看説這就是規定，我一看全是韓文，我説你給我中文或者英文！他特別**的説你自己拿手機翻譯。嘿好，來勁是吧，看看我能輕易讓你？我説你們給住客解釋規定應該有義務提供多種文字，這是你們的義務。然後靠裡麪站的一個******男的特大聲説我們平時都是這麼收費的，超時就收費！我説你平時這麼幹也是你用嘴説的，你把紙質規定拿出來！結果倆人拿不出來，然後中間那個*男用中文跟我説，你自己在哪裡定的房間就自己去看我們全世界都是寫着這個收費標準的！我説好，我打開攜程訂單詳情翻了一遍並沒有發現，於是拿着手機給他看，他想拿走我的手機，我説你別動我手機，你就這麼看！於是他用他從中國人哪裡學來的中文開始看，結果什麼也沒找到！然後最外面那個看起來稍微正常一點點的韓國人問用韓國話和他嘀咕了一會，然後最裡麪的****説，這次就算了。我理都沒理他直接走了。 如果大家想來看這家酒店韓國人是怎麼諂媚日本人的，那麼大家可以預訂！！看看韓國人是如何做到舔日本人的！ 還有就是現在的明洞，經歷了疫情三年中國人沒有去支撐，已經沒有那麼好逛了！裏麪價格比周圍貴一倍起步！！ 這個酒店唯一讓我覺得受到尊重的就是禮賓部的那位小哥哥，在我們退房被前天三名男性工作人員那麼刻薄對待的時候，他仍舊沒有惡意對待我們，反而是發自熱情的像前幾天入住時那樣熱情真誠的幫我們定出租車去首爾站，而且反覆確認我們是不是要做飛機，設定下車地點，選擇車輛也是讓我們確認叫車軟件的車類型和價格是否能接受！在車來的時候，把我們兩個四十多公斤的大箱子和一個拉桿箱兩衹手拎起來，挨個裝上車！我於是掏出了準備好的小費遞給了小哥哥！衹有這樣的服務才值得，哪怕是不多的錢！

很一般 很小 房間5:00 之後就沒人打掃了

WHY KEPT ENTERING INTO OUR ROOM?! It is our honeymoon trip. The staff knocked on the door n opened it abruptly, trying to break open the latch even though i latched the door lock. It was on day1, 3pm, saying we asked for a coffee table. What nonsense is this?! Next morning, even though we placed DO NOT DISTURB on the door since day 1, the staff still kept knocking on the door n called for us outside. This time round at 9.30am, passed us 2 pairs of disposable chopsticks. If i didnt answer the door, is he going to force open the door n try to break the latch again?! We are still sleeping. Never request for anything except for honeymoon arrangement which it was not done. Supposed to be a king size bed, 2m wide (theres a queen size bed -room option, i booked king size) but my husband legs still dangle outside despite being 1.8m. Worse still, their staff do not understand english.

베드/서랍장에 머리카락 ,거울에 썬크림 자국으로 청결 상태가 안좋으며, 무엇보다 4성급 호텔에 걸맞지 않은 직원들의 응대로 불편했습니다. 특히 라운지 이용시 매너지 라는분이 고객들 보다 큰 소리로 떠들며,고객이 물어보면 말 짜르고 본인이 알아서 해석을 해 답을 하니 동문서답 엉뚱한 말을 듣는게 피로했으며, 불러도 일부러 모른척 하며 스텝실 문을 닫는 모습에 놀라우며 호텔의 이미지를 추락 시켰습니다. 비추천합니다