Best Western Felicity Hotel

This is the third time I stayed here. I wanted to write another review because I believe I made a mistake by reviewing the wrong hotel and submitted the wrong hotel photos last time and I felt bad about giving a bad review that was meant for the other hotel. This hotel here, Best Western Felicity in Luohu, is an excellent hotel. I love booking rooms here and it is very convenient with a beautiful view of Shenzhen and Hong Kong. The staff was friendly and speaks good English. I recommend everyone to stay at this hotel.

Great location, right by the Shenzhen railway station and the Hong Kong border so it’s perfect for those travelling. Food at the Chinese restaurant on the 2nd floor was superb, and the breakfast buffet was also good despite the cereal being stale, which was a shame. Other than that everything was satisfactory 👍🏻

Great Comfortable relaxing stay yet again. Beds are great, for a full night's sleep. Realized it would be a great wedding venue, as has a full conference facility. Others already do.... Drive there in your EV or get the metro, taxi, bus, chauffeur, or Didi. HK is just over the border and there is always a great view form the windows. Watch for the hawks circling the small thicket on the river side of the buildlng.

As an American I booked this hotel assuming it would live up to the Best Western name that I am used to in the States. This hotel has been neglected for years. First room I was assigned, door wouldn’t open. Went back down and was assigned a different room (tenth floor, 1015). Lock wouldn’t latch, leaking sink that had been “repaired” using electrical tape, night stand was from the 1970s and none of the built in knobs worked (but it was still plugged in with frayed wires in the back). Overall dingy and not well maintained. Not exactly “dirty” just not what you would expect from a Best Western (granted they aren’t 5 star hotels but this hotel is unquestionably on the very bottom of their standards list). Wouldn’t consider staying here again. Pros: Staff were great and spoke English well. Laundry service was not expensive and returned in under 24 hours. Bedding and towels were brilliantly white, fresh, new and high quality.

設施：有點老舊，設定了門卡按電梯的結果並沒有用 服務：前台電話都無法聯繫

性價比非常非常不錯，位置方便、交通方便、去哪裡都方便，附近吃的選擇非常非常多，酒店服務雖然沒有一般五星級酒店那麼高檔，但是也算是非常非常人性化的了⋯⋯ 下次還會考慮選擇的⋯⋯

Wi-Fi連不了 房間信號收不了 外賣不送上來 要自己下去停車場旁邊櫃子自己拿 前台連卸妝棉是什麼都不知道 洗澡的水溫會自動調高調低 拿抵金沒有紙拿不了 電腦不會記錄 完全不推薦 普通2、3星的酒店甚至賓館都比這家好

服務態度好及快，房間舒適

非常破旧連三星酒店都不如