Northern Star Hotel & Convention Center

booking with this hotel came with a couple of surprises, the most upsetting one was calling in to ask what facilities they had, hearing of the sauna was the biggest perk; then after booking and arriving at the hotel come to find that the sauna was closed- somewhat disappointing (considering the reviews on the pool at Super 8 were somewhat "cringy") then upon arriving in the room the TV didn't work. So overall the kids were rather disappointed, therefore so was I. And in the past one booking with services online paying with my credit card meant not having to pay deposit, I don't know if that's a common thing for people or not but it kind of came as a shock to me that it didn't state anything about it nor was anything previously mentioned when I had called the hotel before booking. Other then those minor issues..... it was a place to sleep....

Last minute stop and they were very accommodating. Quiet room and free parking. The place needs updating, but I think they are aware of that already. Has that 80’s vibe and still smell of the same smoke. At the end of the day, I slept well.

This hotel is very uncared for, I’m not sure they invest any of the money back into it at all. The beds and furniture probably have not been updated since the hotel was built. The heater in the room is very loud and I could not sleep with it on. TV remote did not work. Shower/Tub looks like it’s from the 90’s. It’s a good thing I brought my own blanket and pillow because there is no way I would have climbed in that bed. Don’t waste your money on this place.

They defrauded me damage deposit of $100 on visa payment. Unreturned. I did not authorize them to use my Visa card. They made me put $300 cash on top of the $100 security they took without my authorization when I told them clearly, I will pay in cash instead. The heater did not work, the lights did not work. The windows were busted. They only cleaned the room once for a four night stay. Most of the time, there was no one at front desk.

The free hot breakfast was very basic. A couple trays were empty when i went to dish up but were refilled quickly when I alerted the staff. Rooms are in need of repair but there does seem to be ongoing renovations going on. Lounge is only open 5:30 to 9:00 PM and despite having restaurant hours posted I never saw it open in the 3 days I was there. Also no elevator on site and many rooms are on the second floor.

There was a constant sound coming from the heating system, I could sleep but some people might not be able to sleep

The facility was good, breakfast was good. The bathroom showed signs of needing repairs (cracked tub and piece coming off counter).

This place is awful. The heater in the room did not work ( even after ‘fixing’ it). The gym is pathetic with awful equipment. The check-in process was beyond slow. Worst hotel experience that I have ever had!

Asked for early check in was told was okay then got there told me early check in was 84$ which is outrageous. No one spoke English