I have been using Eusbett Hotel since 2015 and have always been happy to do so. However, since October 2023 the thought of staying at Eusbett traumatises me. I found a huge black plastic in the soup when having dinner. I stopped eating and reported and showed the plastic to the Hotel management. No empathy or remorse shown. One of them even laughed. I beg for an apology, it did not come. I followed up after I left, with no response. A great disappointment.
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