Shangri-La Sydney

Отношение на стойке регистрации очень хорошее. Возьмите на себя инициативу обновить номер для нас, вид отличный

Это было здорово, но когда мы пошли, отель был очень занят, и бассейн был закрыт на два дня ... и на завтраке их было слишком много, а канапе, который мы ели на ночь, не было таким хорошим, как мы думали ... из-за COVID все было подано, но мы чувствовали, что не получили хорошего качества и хорошего количества еды.

Firstly, I have noticed that after the daily room cleaning services, certain items were consistently missing or overlooked. For instance, the bathrobe was never replaced, despite its regular use. Additionally, the housekeepers consistently neglected to make up the baby cot, as there were no bed sheets provided for it. Furthermore, I was shocked to discover that the glass I used was not properly washed. Even on the following day, I could still see sticky dirt residue on the glass when I attempted to reuse it. This lack of cleanliness is unacceptable and reflects poorly on the hotel's standards. Another concerning observation was that the dirty bathrobes were hung directly on the bathroom hanger instead of being replaced with clean ones. This raises doubts about the overall cleanliness and hygiene practices. To ensure proper identification of used or dirty bathrobes and towels, I would place them on the bathtub, as they would naturally become wet. However, to my surprise, upon returning to my room, I discovered that the wet, dirty bathrobes were hanging behind the toilet door. This leads me to question whether the housekeepers diligently replaced the bed sheets, as my child has been experiencing severe red spots allergy on her face when waking up in the past few mornings. Moreover, after making up the room, some of the replaced shampoo and shower gel were half-filled which means they were recycled from another room.

Lovely hotel, staff were excellent and food in Horizon Club amazing. Had a wonderful experience thank you.

A bit old but everything was fine Worth the price Breakfast is a must ! The view will blow ur mind

So happy

Very good experience when we stayed there.

Great view，lication…

Excellent location. Located right next to Circular Quay and The Rocks Market, and walking distance to the Opera House. Very good service but the interior is a bit old