Nemea Appart Hotel Concorde Toulouse Gare Matabiau

К сожалению, обслуживание в отеле очень плохое!

We liked the room but didn't get enough amenities (only 2 small tubes of shampoo for 3 nights for 2 people). There is no room cleaning service.

The room was very big, clean and comfy. I really enjoyed my stay. I was happy over all, only thing I was surprised that they are asking €150 security deposit ( hopefully I will get back in 24 hours as they said).

Unfortunately, I found it to be average. There were some issues regarding the amenities provided, as toothbrushes and toothpaste were not available. Additionally, I noticed that the cleanliness of the room did not meet my expectations.

Amazing service and professionalism from the team. It was a great experience overall

They’ve got spa and sauna. Locations is very good. Staffs are nice. The room wasn’t very clean when we got in. There were holes on curtain and blanket.

This hotel is very close (virtually opposite) to Toulouse Central Station. My room was on level 7 with good city views. The room has all the standard amenities including a very small kitchen with plates and cutlery. There is BBC on the TV, but not CNN, which is general standard in Europe in 3 to 4 star hotels. The bathroom was very large and shower was exceptional. The air-conditioning was also easy to use and worked effectively. However, there is 150 Euro deposit, even when you have prepaid for the reservation. This was not clearly stated when making the booking. This is so called "security deposit", is required to cover the loss of plates, cups and knifes/forks this go missing They tried to insist I use a credit card for this payment, but I decided to pay cash. The only problem with security deposits, they often take many weeks to return to international debit and credit cards. Other issues about this location: Just 1 min walk from the hotel is an excellent mini supermarket, which sells things likes ice, alcoholic drinks and a range of salads. While this hotel is convenient to the central station and supermarkets, it is about 2 to 3 km walk to main tourist attractions of Toulouse - cathedrals and plazas. If you coming to see Toulouse to visit Airbus (Factory Tour and Museum), the metro train departs from the central station area, with additional transfer to a Tram. The total travel time is 1 hour. If you traveling to the airport, the airport express bus leaves from the Central Station zone (about 2 mins walk from the hotel). The fare is 9 Euros which expensive for 25 to 30 min trip. The first bus leaves at 5:00am and bus operate every 15 to 20 mins. There are cheaper ways to airport, but that requires a metro, tram and or bus connections.

It's all nicer than expectation but with the guarantee is a little bit annoying

Nice and clean accommodation. In the heart of city.