Palm Beach Palace Tozeur

-At our arrival our booking did not show in the hotel system. -We stayed at the reception desk about 3 hours and we were very angry and tires after a long trip from Tunis. -At the beginning the reception staff didn’t give us any solution at all. -After many discussions and phone calls to the travel agency we booked and paid with, and after its confirmation that our booking is done correctly as usually and that the hotel is responsible pf that problem, the reception staff gave us finally a room but just for one might, in spite of our 2-night booking. -When the staff discovered that it is the hotel fault, they became more flexible and promised to prolonge our stay tomorrow, what it was done indeed. After this bad starting, we were actually disappointed. -The room is quite nice but the was any drinking water, kettle, coffee or tea. No tissue in spite of the existence of its holder. -The furniture is used. -No room service in the hotel. -The bath in the bathroom is rusty and there is a risk of slipping when getting out of it. - The lobby is vey nice, calm and spacious and you can use wi-fi with ease since it is not available in the rooms. -Food is good with a good variety with a good service. - people are nice and cooperative.

This was one of our favorite hotels of our trip through Tunisia! Absolutely lobby area with so many cozy places to sit and relax and enjoy the wifi. One thing to keep in mind is that the wifi is only available in the very large lobby and adjoining areas BUT there are plenty of private and comfortable places to sit with your phone, tablet or laptop, so it really isn't a big inconvenience in my opinion, especially since everything else about this hotel was great! There is a large gift shop with lots to choose from at very good prices. Some other people in our group walked a short distance down the road to what they said was a very nice grocery store. The dinner and breakfasts here were some of the best of our trip and the service was great! Our room was clean, comfortable and modern, however there weren't many outlets so I was glad to have brought a plug adapter that gave us several additional outlets and USB charging ports. There was plenty of hot water and good water pressure in the bathroom too. Just be careful getting in and out of the bathtub as there wasn't anything to securely grab onto and could potentially be dangerous if you slip. We were very pleased with our stay here and would highly recommend it to anyone who will be in this area.

Unprofessional staff. After two nights in the hotel, When I was leaving, I found my car left mirror broken. I told the reception and the security. They told me they will take care and the insurance will pay you. After days, every day I was calling the director and the security. They didn’t do anything and I realized that they were lying. They are simply unprofessional and not responsables. I advise to not visit this hotel.

The rooms are a bit dated and there is no wifi outside of the lobby. Beds are very comfortable, the AC works well, the premises are very secure and maintained. Staff are extremely helpful with booking tours and schedules. Staff found me a direct bus to Djerba that was not mentioned anywhere online (it leaves at 6am if anyone is interested) that saved me quite a bit of time. The hotel is also suprisingly reasonably priced (at least in the shoulder and off seasons). I recommend.

Well maintained if not somewhat dated property. Rooms could be improved, for example there was lime on the tap in the sink. Staff were friendly, breakfast was a good selection with tatsy options. Pool was clean and made use of it (20 dinar refundable charge for renting towels). Lots of shops nearby to buy food or drinks.

As described, very nice old school classical set up. Well maintained, clean, spacious. Internet in lobby only and lame so if you go there for business or with teens could be an issue. I connected using my Rogers personal hotspot so that was no issue for me. Very important, best functional clim in the country! Not a central unit that produce nothing but mild air, real old style per room system. Would fly there each night from Tunis just for that!

Terrible services overall, especially with reception and dining personal. The Spa, bar and room services was acceptable. Will never return to this hotel nor recommend it to workers and friend. Disappointed and dissatisfied

Very beautiful hotel very calm and near all touristic points of Tozeur. The room are beautiful, food is very good. Staff is very kind and helpful. The two swimming pools are great. I highly recommend it for couple and family

Very big hotel and it was very crowded due to season here I think. Restaurant open buffet and delicious food rooms and big and clean.but only one thing was really problem for us we were here for business trip amd when we arrived at hotel reception told us:you can not use wifi at the rooms only in loby it can be accessible and we re surprised and in loby there is live music how we can focus on the job we asked again if its possible to give at least 1hour limited access from the room they told us there is no possibility for that you can come loby and you can work at loby.. in 2022 how it can be possible in such a big hotel like that.. unfortunately i had to write here thatpoint its very important for people who is traveling for business…