Emporio Veracruz

ATENCION Y SERVICIO DE EMPLEADOS BUENO, PERO DE ACUERDO A SUS POSIBILIDADES, DEBIDO A QUE EL HOTEL NO PROPORCIONA ACTUALIZACION DE SERVICIOS, CARENCIA DE INSUMOS, MATERIALES ETC TENGO MUCHOS AÑOS DE HOSPEDARME EN EL HOTEL Y CADA VES , ES PEOR LA EXPERIENCIA NO SERÁ MI PRIMERA OPCIÓN PARA SIGUIENTES VESTANCIAS EN VERACRUZ *** LLEGUE AL HOTEL 31 DE JULIO, NADIE ME AYUDO A ESTACIONAMIENTO, EQUIPAJE, ATENCIÓN EN GENERAL, A PESAR DE QUE ELPOLICIA DIJO QUE YA LES HABIA HABLADO PARA AYUDAR, ADEMAS EN RECEPCIÓN DIJERON QUE YA HABIAN CORRIDO AL VALET PARKING ...."Y HAGALE COMO PUEDA" NO CONSUMI ALIMENTOS EN RESTAURANTES, PUES EL COSTO, ERA MUY ALTO EN COMPARACION A SERVICIO Y CALIDAD LIC. ROBERTO GONZALEZ-NEGRETE 2222 122 155

This property is right in front of the harbor. It has amazing views. Very comfortable rooms with comfortable beds. The breakfast buffet is delicious. The staff is amazing. They are so helpful and attentive. I will definitely return.

An absolutely beautiful hotel in a fantastic location . Everything was excellent . Excellent service by Antonio front desk manager and Rodrigo at the front desk . A

Everything about it was wonderful! The staff were fantastic! Antonio the front desk manager helped me out when I made mistakes with my ******* booking as well Rodrigo at the front desk was exceptional! I plan on coming back to this hotel again

Love the staff especially thankful to Rodrigo and manager Antonio for all their great help and great customer service!

My only concern was the toilet sound when flushed, it’s sounded like a ship horn. Make sure to include the breakfast if needed when booking, or you will be paying a lot more money at the restaurant

Ive been to Veracruz many times and never stayed at Emporio. We had the pleasure of it, this trip. Everyone was great and it is perfect. Dont waste your time or $$ elsewhere. Thank you from your Texas friends, Grandpa is home forever now.

The hotel is well located, nice installations but locks staff members, therefore lock of service at pool areas, and spa staff consists of 2 persons only, I was never able to make an appointment for a massage, tried twice but did not succeed, for a well know and reputable hotel that is part of the port traditions, they should offer better service

The location is relatively close to “El Malecón”…. I was just disappointed with their check out process, the manager was very rude, he treated us like the same way he treated his employees.