Residence Inn Wenatchee

It was cold. There was a hockey tournament with lots of kids not really respecting the property. But they still did their best to keep it clean and safe.

The staff was great, however we got locked out of our room due to an electronical malfunction. Maintenance wasn't able to get us in the room for 2 hours. After a long day skiing and downtown Leavenworth, it's not a fun situation. The manager agreed to a credit but we have yet to see it in our account. We will not stay here again.

The hotel facilities are relatively complete. You can see the lake view when you open the window. The breakfast is also good.

The property is good with nice view. Breakfast was average. Rooms were smaller than some of the other Residence inn I have stayed in.

So my4 year old son and father got stuck in their elevator for about 45 minutes and while this was very upsetting to us their hotel staff and managment were on top of everything and were more than accomadating and helpful. They did not once get irritated with us voicing our concerns and upsetness. Their hotel manager was more than generous to try and make up for this situation. We understand that things happen and because of their excellent service we will have no problem going back.

The hotel was very clean and the staff were friendly. The bed and the pillows were too soft for my spouse and me.

Clean and well maitained. The HVAC vents are next the bed and extremely noisy - not good if the only reason we go to the hotel is to sleep.

On site bar and restaurant was very convenient also being close to Toyota Center for hockey

Centrally located in the City, large room with nice amenities. Three different restaurants in the Ed hotel itself. All very nice.