Hotel Heinitzburg

It started great with staff made lots of promise to deliver certain things but that were it stopped. Check out was poor

Wonderful views, helpful and efficient staff, very clean. Would recommend….

5-star…! This hotel is fantastic. Everyone was so nice and helpful. Bed pillows, super comfortable. Internet works great. Amazing restaurant that overlooks the city and the mountains. Love the overall design of the hotel it is beautiful. Would recommend to anyone.

Loved this hotel, rooms are great, food was wonderful and the staff exceptional, would defiantly stay there again and highly recommended anyone going to Windhoek to as well, i look forward to retuning someday i hope

We stayed here at the beginning and at the end of our 2 weeks Namibian tours and this is the perfect stop over. The rooms are very large although a bit dated and the staff couldn’t be more helpful. The pool area is very pleasant and the view of the town from the terrace is beautifully breathtaking especially at night…couldn’t fault it!

The location is unique on top of the hill with an amazing view. The service is generally better than you find in standard Namibia hotels. Breakfast was very good. However, for the price paid, the bed was extremely uncomfortable (firm) to the point I had trouble sleeping. In my view, a hotel is essentially selling a nights sleep. Everything was great except the most important thing.

When we checked in, even though I knew it was prepaid, they gave us someone else’s paperwork and said we needed to pay. Eventually we got it resolved. Also the restaurant Leo’s was absolutely awful! Fine dinning? No way. The shrimp were overcooked, they didn’t give us the scallops and the chicken was sooo dry! Ridiculous overpriced and the worst meal we’ve had in our 2 weeks in Africa!

Quiet and safe hotel. Excellent dinner and breakfast. Make sure you have theor cappuccinos!

We had a one night stay at the hotel and overall, super pleasant and relaxing. We had a room with a private pool entrance (basically a side door leading straight to the pool) and it was nice to lounge there and play some cards. It was pretty quiet (only one other couple) and we were able to order some drinks from reception to be delivered poolside. We were welcomed with complimentary champagne, water in the fridge and pool towels at reception. We also ate dinner at the hotel with great views of the city and a beautiful sunset. Customer service was top notch! The steak and fish was delicious and actually, the best part was probably the sorbet. So fresh! The breakfast the next morning was also one of the best breakfast buffets I've had in Namibia with fresh blueberries and honeydew, salmon/cured fish, and fresh bread. Everything was great until about 8:30am when the jack-hammering and the noise from next door (I think they were preparing the room next door). Anyway, I would still recommend but just to note that maybe to eat breakfast during this time so you're away from your room.