We checked in uneventfully midafternoon, left our luggage in the room, and departed for several hours. When we returned that evening our keys no longer worked, and we were informed by the desk staff that “Holidex cancelled the reservation through *******.” Another party had been given access to our room and realized it was already occupied. The front desk staff was waiting for us with new keys when we returned that evening. This is inconvenient, disruptive to the travel plans of multiple individuals as well as a safety concern.
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