Wutai Mountain Marriott Hotel

The hotel is located nearby the Wutai mountain ，the hotel is so beautiful and the hotel room is so clean

This is the first complaint I have ever made to a hotel, and I hate doing it, but I just spent almost a thousand dollars for two nights at a hotel that was not worth it. We had expectations that at least the basic features of a Marriott Hotel would be met (pool, soft beds, aircon, western breakfast), especially at the astronomical cost we paid per room (a total of $923 for two rooms, two nights!). We never pay this much for a room, but that’s how desperate we were for a vacation – we had planned to stay in a Marriott in Sanya where we’ve had a good experience, but COVID and visa renewal delays prevented us from leaving our province. We literally went to Wutaishan for the Marriott - not for the mountain. Since my space is limited here, I hope it will suffice to say that our weary family had to spend the weekend working hard to enjoy our short vacation, rather than having the highly anticipated respite from the stressors of living in this nation during a very stressful time. No pool (closed because of COVID though no other hotel in our province has done this for a long time - our confirmation email and the website didn’t even mention the pool closure and we didn’t find out until we had unexpectedly had to pay an additional $100 to enter the park before getting to the hotel), no cool air con (hotel said cool air not necessary, but with the warmer than normal temps it was - and it was after May holiday, so it should been able to turn on cool), no screens on windows so we couldn’t open windows without bugs, beds harder than usual, rooms not together and then when moved, we were given lower floors and not the better view (which I thought I had chosen to pay for), and the fridge in the room wasn't cold. Swimming and hanging out in the comfy hotel with the great view were the only things we’d really planned on for the weekend. Neither of which happened. We are so completely disappointed and are wishing that for that experience we had just stayed in one of the smaller, cheaper Chinese hotels that we would have been prepared for a less than ideal experience. I can say the breakfast was good and we were glad they brought us ice whenever we asked. The staff was nice, but there were limits to what they could change in this whole thing. The one thing that redeemed this a little for my kids was when we drove up the mountain and there were silver foxes all over the place.

感覺一般般吧，酒店這個價格房間居然沒有別的飲品衹有礦泉水，真讓我抓狂，小姐姐説給送茶包，等我退房了也沒看見😝😝地壇上也有污漬，門窗也壞了，拿個鐵絲當把手，不知道修理一下。床上還可以很乾凈，房間風景也不錯，沒有蚊蟲。酒店自助非常好。會員入住有水果，不是會員沒有迎賓禮物。地下一層有個泡澡的，很不錯，爬完山可以去緩解一下疲勞，價格合理。最讓我不能理解的，如家經濟型酒店前台配有指甲刀贈送，這個居然還要自己25塊錢購買，最後告訴我沒有了。酒店外面有個新建設的小鎮，晚上有表演。

酒店位置優越，服務態度非常熱情，房間很大，早餐也很豐盛，五一假期房間緊張，連續兩天訂到不同的房間，前台還是想辦法幫我們解決不換房的麻煩。酒店就在一個非常漂亮的環境中，晚上有燈光秀，水幕表演，還有千架無人機表演。值得推薦的好酒店，下次去五台山還住萬豪。

第一次住一樓的房間，去泳池去泡湯那都是太方便了 服務特別熱情特別好 去遊客服務中心，有漂亮接駁車（哪怕是五一，遊客服務中心也巴士和公交車源源不斷送去景點） 吃了自助晚餐和自助早餐，難得甜品做的很到位，早上的可頌也很好吃，還有鮮榨黃瓜汁，簡直救命，山西太太太幹了… 總之相當滿意，下次來肯定衹住這裏

非常好的入住體驗，酒店各方面都很棒，下午茶做得很用心。晚餐吃過一次火鍋、一次粵菜，也不錯，價格合理。酒店裝修精緻大氣，還有一個湖，湖心有座塔和小橋，那天剛好是一輪圓月當空，就拍到了圓月在塔頂的照片。整體入住體驗非常值！推薦！

房間挺大的，床也很大。我們本來因為到達的那一天已經是很晚了，所以就臨時訂的雙床房，想着第2天換套房，沒想到雙床的床也有1米35的寬度，我們帶孩子睡一點都不擁擠。 酒店的西餐廳，餐飲部服務工作人員很好，有位戴眼鏡經理一直很客氣的招呼。用餐期間來徵詢我們的意見，我們提了一點建議，他們還很客氣的贈送了啤酒。冰激凌雙球好便宜，兩個冰激凌雙球才28元，會員還打了9折。 酒店門口的景色不錯，我們用無人機拍了，也用手機給家人拍了很多照片。 到達酒店需要先購買景區的門票，然後提前通知酒店前台，他們會派接駁車到景區的車站來接。我們是自己租的車，因為沒有預約上號，所以就停在售票大廳景區外面的免費停車場，走大概兩三百米進售票大廳，買完票後就在車站等接駁車，第2天去五台山也是接駁車，會送我們到免費的公交車站乘坐8路。

挺好的，孩子們都很喜歡，期待梵境裏早點開，最喜歡自助餐廳，早中晚下午茶都不錯，游泳池沒有小童池不過有淺水區，建議小童遊樂設施再多一些～酒店配的導遊都不錯

首先剛剛辦理完入住 禮賓送入行李箱 找她找個火機 火柴 説酒店不提供 可以買 以15元價格購買得 然後晚上不好用聯繫前台 想換一個 結果值班經理説沒有賣過 給了我一個火機 我把買的那個給他放在機器人裏面 我換好衣服下去 把給他看付款記錄 他找到那個禮賓 確實是個人做法 入住萬豪多次這麼惡劣行為第一次見 值班經理處理方式就是把那15元退給我 我説不用啦哇 這個處理讓消費者毫無好感可言 再説説西餐廳吧 我去吃啦2天 裏面管理人員那個女管理服務意識淺薄 2天服務都不積極 第一天我就位半天 酒水餐食都上來啦 餐盤還是我主動要噠 第二天我入座半天那個女管理 就在我旁邊 就是不給我倒杯水 給後過去倒水 我問他要再給我倒 後面叫他們送幾衹酒水 到房間 我去樓下中餐廳找朋友啦今天退房時 剩3隻酒水 西餐廳不給退？一個店不給退 我的天 是西餐廳財務嫌棄麻煩嘛？ 住過這嘛多次萬豪 這是最差得 退房時連個禮賓都沒有 還是我主動問前台 才幫我叫得 糟糕這就是裏面最好得酒店標桿嘛？