The Sebel Whitsundays

The room itself was ok, however rooms balcony was unmaintained and dangerous and an external light lit our bedroom all night, which made it difficult to sleep.

Parking is no issue. For the price we paid for 2 people but got a 2 bedroom apartment with ocean view, it was a great deal. Would come back.

床單上都有污漬，晚上六點以後前台就沒有人了，找不到人幫忙床單

The entire hotel as a whole appeared to be decent. However, once we reached the room, it was noticeable immediately that the rooms are not maintained well. For example, the furniture is old, the baseboards are not washed, the bathroom vent was not cleaned well, the shower was rusty and many other noticeable areas that require improvement. This property is overrated and did not appear as how it was advertised on *******. Furthermore, the A/C unit was not working properly and unfortunately, it was etremely difficult to report this to front staff as they were not around after 7pm. With the room itself, it was disappointing - the room did not meet the images used for marketing on *******.

This was a great place to stay, the shower was over the spa bath and was hard to get in and out of. The shower leaked water the bathroom was a but tired. Whixh they had something l could have cooked in electric fry pan or something

The property is very dated, rooms need to upgraded. Mould evident throughout the bathroom, stains all over the couch and chairs, stains on the bench tops, the shower floods the bathroom every time you shower and the rooms only get serviced if you stay 8 or more days. Choose another hotel.

Overall had a great stay, excellent location just outside of the main town, but across from the port. Only issue we had was on our final day when we had a member of staff barge into our room unannounced whilst i was in the shower. No knock at the door or any warning they were coming in. When checking out i raised this concern with the gentleman at the reception desk and all he seemed concerned with was that i was going to leave a negative review. I get it that mistakes happen, but when they do own them and don't give excuses that the staff member was newly hired etc. Its your responsibility to train your staff and make sure they understand issues around guests privacy. Overall was a great stay but this left a sour taste in my mouth

The 1-bedroom spa suite is spacious with a nice spa bath to relax after a snorkel.

Fantastic view from the hotel to the ocean and rooms are very quiet. Good location with a short walk to marina, bus stops, 10 minutes walk to shops, cafe, restaurants and Woolies. Walking along the Boathouse path into town would be safer and relaxing than along the Shute harbour road.