Hampton Inn & Suites Albany at Albany Mall

Hotel staff was always pleasant. Our king size bed was super comfortable. Room was clean and had all we needed…except body soap dispenser in shower was empty. The shower was amazing! The hotel decor needs a serious update. Normally I wouldn’t comment on decor because I know everyone’s taste is different, but this decor truly hurt my eyeballs. My main complaint is the breakfast. Not good at all. The food seemed old and was nearly cold. Eggs were not kept replenished…so I can’t comment on those. Grits pot was empty on day one…and the oatmeal on day two was not cooked all the way. They even ran out of forks on our first morning, and when I asked for some, I was told they had NONE. Hubby ate his waffles with a spoon. I mean, it’s a “free” breakfast, but they really could do better.

We stayed for one night, to split up a long drive, and was very pleased. Breakfast was good, staff was friendly, rooms were clean.

The check in was easy , the room was very clean but the thing I loved the most was the breakfast it was awesome

Great and professional staff and service. Very polite and extremely helpful. Especially the front desk night African American woman and the morning shift young women.

Location was superb, toilet was almost falling off, breakfast not very variable

Had to unexpected get together with classmates last minute. This is my go to spot whenever I’m home away from home. Will most definitely be back soon for another stay over. Always a nice quiet clean safe friendly stay and staff is amazing alway so

I must say this is a nice property. Clean, safe, nice staff, in a good location. I was here for business. My room was very nice and modern / fresh. Plenty of free parking and the staff were very nice and professional. This is a good property for a visit to the area.

The shower didn’t work properly, I complained about it right away, and it was never taken care of and I was never told what the issue was. Not all the holes in the showerhead were working there’s a funny smell. I had problems with my digital key. So going up for floors and then finding out your key doesn’t work is frustrating.

The beds are very comfortable