Insel Fehmarn Hotel

床單污漬好多，發黑。服務員態度可以。

I recently had the misfortune of booking a hotel room through *******, and I must say it was one of the most horrendous experiences I've ever had as a traveler. Upon arriving at the hotel on the day of my reservation, I was greeted with the shocking news that they had no record of my booking. Despite providing them with all the necessary details and receiving a confirmation from *******, the hotel claimed to be fully booked and had no room available for me. Can you imagine the frustration and inconvenience of being left without a place to stay? I was left scrambling to find alternative accommodation at the last minute, and the only available option was significantly more expensive than what I had originally booked. I strongly advise anyone considering booking through ******* to think twice. Don't make the same mistake I did. Their incompetence and lack of accountability will only lead to frustration and disappointment. Save yourself the headache and look elsewhere for a reliable and trustworthy travel booking service. Note: This review is based on my personal experience and reflects my honest opinion.

After 60 days at Insel, I can only recommend this as a place to stay, I will be back soon. German efficiency and its heritage (named after an island in the north of Germany) is a reflection in the staff work practises. The staff are friendly, particularly front desk Patricia and team, always addressing by your name and the cleaning staff (Elizabeth on 3rd floor) professional in their excellence to completing their tasks. The room was comfortable, with air con/fan and a good size kitchenette.

I regret booking here, there are cheaper hotels that are better in the area. The staff are lovely, but the cleaning is horrible. When I checked in there was alcohol can and conditioner on the table next to me bed, used bars of soap and dirty glass. Tired at 3am I just slept and the next day I listed everything that had to be done in my room. The lovely staff did follow through but they were inconsistent. Some days they wouldn't put conditioner, one day the glass was dirty, and one day they didn't refill coffee sachets. There's no sugar or tea in the room. On checkout they tried to charge me for a wifi which I never asked for or used, I told them to rewind the cctv, I have my mobile data I did not need the wifi. Anyways they didn't charge me for it after some resistance from my side. I don't think I'll ever stay here or recommend this place to anyone. Outrigger Samoa is much better I've been told.

Place is real rundown had ants spiders and cockroaches in my room the staff trying their hardest to keep up but they need a whole New Remodel for this hotel. The beds are very old and one of the cleaning Lady took my niece underwears and her husband’s Tank top and food from their room, she did came an apologized but she Never returned the tank top ect as she said she would. It was addressed to the front desk and was never returned. We will Not be staying here again.

We've stayed at Insel Fehmarn many times while in Samoa. Their 3rd-floor executive rooms are the best bang for the buck, in my opinion, and complimentary breakfast is always a delight. Yet, on this trip, when we stepped out for a quick breakfast, we left everything lying out (wallet, jewelry, passports, electronics, etc.) as we would check out right afterward. To our shock, as we approached our room, I noticed the cleaning lady three doors down from us and the doors next to our rooms slightly ajar. When we came to our door, it was also open. I presumed they came by to see if we'd checked out yet but saw everything inside and closed the door, yet it was still open. The good thing was that no one else went in there, and nothing was missing, but they didn't offer a "Do not Disturb" sign, and there was no way to advise them not to enter the room. This could have caused significant problems if someone else would have entered the room. Because we were in a rush, we didn't make a big deal about it, which can cause serious problems. I hope they implement some procedures that will keep their guest's property safe because leaving a door open isn't a simple mistake.

The room was missing a number of things when we checked in as the house cleaning forgot to replenish, but they got what we needed for our overnight stay as we were headed to the airport for an early flight. Looking forward to our return stay in a week.

Had an interesting start to my 5 night stay here. Arrived at the hotel at 5am, after booking for the previous night to ensure immediate access to the room, to be shown into a dirty unmade up room. Took about an hour for the housekeepers to arrive and make up the room. The staff were very apologetic both in the early hours of the morning and later that day. The staff are the best thing about this hotel - they are friendly and obliging. The rooms are tired, but are consistent with most Samoan hotels. The provided breakfast was ok, but you need to be at breakfast early to have a selection. The restaurant itself ran out of bread and other things on the menu on the Sunday. The location was ok, about a 30 minute walk to downtown but be aware of the roaming dogs.

I would like to thank the lovely staff at the insel Furman for making my frist trip too samoa, with lovely friendly people eg. Patricia and tumama with your lovely welcome every morning and the lady's who do the house keep 4x stars too you guys room are lovely and clean eg. Elina and table.then the great service and food at the restaurant great work guys .would all so the the night guards always friendly in the morning after working all night you guys have made my frist visit to this beautiful place so much more enjoyable thank you again