We’re still here, day 2! It’s quiet, that’s what we wanted, and it’s still classed as out of season, although the glorious weather says otherwise! A beautiful and very clean hotel but the service is terrible. At lunch, you wait for 20 mins for someone to take your order, then 45+ mins for your food and forget getting another drink throughout your lunch, nobody comes to check if if everything is ok or to ask if you want another drink! Order via the APP, it never arrives! At least 1/2 hr wait before you go and stand at the bar and wait again! Really poor! We’re all inclusive and the selection of drinks is poor! Service to get one leaves you frustrated so you don’t get one! I wouldn’t recommend AI, although there’s nothing else close by to walk to, so you’d struggle, and you don’t want to go out too much when you’ve paid for a private pool and balcony! Pools full of debris at the bottom! Buffet isn’t great, plates cold, food cold! No background music plays, so it’s like a ghost town! Come on Hotel Manager where are you? Get this sorted! Your staff are working extremely hard, but there’s something seriously wrong somewhere in your planning! Today guests had to ask on average, 2-3 times to place an order or get a drink! We asked 3 times for a drink - nothing came!! It’s my first ever holiday on AI where Im not even slight tipsy! Poor value for money all round! I had so much hope for this hotel to become a new favourite? The best thing going for this hotel are the private pools! Poor service, not 5*
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