The St. Regis Atlanta

Just spent three lovely nights here.. I don’t how how someone could say this is not a luxury hotel. Been to them all and St Regis is at the top of the list.. They are able to create an intimate setting within a large hotel!! How? First with the personalized, warm , attentive service! Prosecco and Macaroons when you check in.. A warm welcome by Sundae at the front desk! Fabulous concierge service By Marc Michelle and a luxurious St Regis suite! The pool service is immediate and attentive. Our breakfast server Alexandra had a.warm smile each morning. This is THE place to stay in Atlanta!!

Having been a longtime legacy Starwood Platinum member and a lifetime titanium member with Marriott I would have to say service and quality standards have decreased across the board but the St Regis Atlanta is severely lacking. With the upgrades to the property even considering how COVID impacted all hotels. the staff runs the property like a 2-3 star economy hotel. All of the previous staff who made the St Regis Atlanta a destination and luxurious hotel seemed to have moved up and unfortunately didn't give the memo to the new management team. I don't feel the need to ever stay at this hotel ever again as the St Regis brand across the other locations I have visited around the world hasn't gone down in quality like this location.

Overall, my stay was pleasant, but I did have a disappointing experience with service in my room. After a long work day, I took a shower in my room and tried to use the hair dryer, which didn't work. I called housekeeping, which told me confidently that someone would be up with a new hair dryer in a few mins. No one ever showed up and 30 mins later, I called again and shared that since it was late, I was just going to go to sleep at that point. I did ask why no one ended up coming despite having told me they would, and the staff member said they were really busy with requests. Which is not a problem, but then calling me back or telling me it would take some time would be appreciated so I could plan. Though a 30+ mins wait / no show is disappointing. This was at 11:30 pm. Otherwise, it's a nice hotel.

There are many high end hotels in Atlanta and Buckhead, GA. This property is head above the shoulders in comparison to the others. The beddings are so comfortable, the white linens assures one of absolute cleanness, the Staff is prompt, and everyone is a VIP here according to their Staff. This place has r lost an inch of its luste all these years. A real grand dame of luxury hotels! The Atlas restaurant there is also to dine for. A 5 star French cuisines!

Amazing trip. One of my favorite properties to stay at while in Atlanta GA. Staff, food, drinks and house car, all 5 star and beyond trea**ent. I can go on and talk about the personal touches from the ice cream Sundays to the lounge, the list goes on and on. I would not stay anywhere else in Buckhead, GA.

Went for Afternoon Tea. We have been to Afternoon and/or High Tea on several occasions, mostly in England, but also another place in Atlanta. Anyway, this tea was horrible! The “sandwiches” weren’t actually traditional tea sandwiches- they were some weird “gourmet” version of what the chef thought would be a fancy version, but all of them tasted like mud. And the sweets all tasted like nothing. So between the cost of the tea, the tip, the valet fee and tip, we spent over $225 for food that we found to be inedible.

Planned a romantic staycation with my wife and was disappointing at service and found for what you get it is grossly overpriced. I would suggest going elsewhere. Since Marriott purchased the St Regis and Ritz Carlton brands Marriott Corp has really reduced and diminished the quality and level of service previously provided and guests expected from what was a five star property brand. We have reservations at the on-site restaurant Atlas and a couples massage at the spa tomorrow and will follow up:

I was in ATL for a nearby funeral. I was checking and Nora very sweetly asked me what brought me to town. I told her a close friends funeral. She was only 55. She very quickly and repeatedly told me how sorry she was and she was clearly sincere and empathetic in her demeanor. Very personal but professional to the max. It was busy so she wrapped my checking in up very professionally and saying again how sorry she was. I thanked her again. Within an hour there was a knock at my door and another employee was there with an incredibly personal but again appropriate declaration of her sympathy on St Regis letterhead with a nice bottle of wine. I was taken aback to say the least. I’d had some frustration before checking in with getting dinner reservations (concierge didn’t follow up adequately IMO and I had to leave a voicemail for the operations manager which she didn’t return but had a restaurant employee email me back) but Nora’s empathy and kindness blew all of the earlier frustration away. Nora was awesome and hopefully I see her upon my return next week. The best part of the St Regis is its staff and Nora exemplifies that to the maximum.

Top notch from the valet parking to the sheets on the bed. Nora at the front desk was great.